Experienced Bilingual French/English Customer Care Representative – Remote USA in Knoxville, Tennessee

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a leader in the payments industry, we provide end-to-end payment processing solutions and services to over one million merchants worldwide. Our mission is to empower businesses to thrive in a rapidly changing world, and we're seeking a talented and dedicated individual to join our team as a Bilingual French/English Customer Care Representative.

About arenaflex

arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We're committed to creating a workplace where everyone feels welcome, valued, and empowered to succeed. Our team is passionate about delivering exceptional customer experiences, and we're looking for someone who shares our passion and values.

Job Summary

As a Bilingual French/English Customer Care Representative, you will be responsible for providing high-quality customer service to our clients in both French and English. You will respond to telephone inquiries, requests, and problems, researching and analyzing solutions to meet the customer's needs. This is a remote opportunity, and you will work from the comfort of your own home, interacting with clients and colleagues through various digital channels.

Key Responsibilities

* Respond to telephone inquiries, requests, and problems from clients in both French and English

• Research and analyze solutions to meet the customer's needs, resolving issues on first contact whenever possible
• Provide customers with account information, resolve billing disputes, and correct payment errors
• Revise fee and finance charges as appropriate, and perform account maintenance tasks
• Take card, check, or other orders, and act on lost or stolen cards/checks
• Research customer problems that could not be resolved during the initial contact, and escalate issues as necessary
• Collaborate with colleagues to resolve complex issues and provide exceptional customer experiences

Essential Qualifications

* Bilingual French/English language proficiency, with the ability to communicate effectively in both languages

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1-2 years of customer service experience, preferably in a call center or customer-facing role
• Strong problem-solving and negotiation skills, with the ability to handle difficult customer calls
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
• Ability to identify and resolve/escalate problems, and provide exceptional customer experiences

Preferred Skills/Experience

* Good knowledge of concepts, practices, policies, and procedures of banking products and services

• Effective telephone and interpersonal skills, with the ability to communicate effectively with clients and colleagues
• Strong time management skills, with the ability to maximize the number of clients that can be assisted while maintaining a high level of customer service
• Experience working in a remote or virtual environment, with the ability to work independently and collaboratively as needed

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to communicate effectively in both French and English

• Strong problem-solving and negotiation skills, with the ability to handle difficult customer calls
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
• Ability to identify and resolve/escalate problems, and provide exceptional customer experiences
• Strong time management skills, with the ability to maximize the number of clients that can be assisted while maintaining a high level of customer service

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop the skills and knowledge you need to succeed in your role

• Opportunities for career growth and advancement, with a focus on promoting from within
• Collaborative and dynamic work environment, with a focus on teamwork and collaboration
• Access to ongoing training and development opportunities, including webinars, workshops, and conferences

Work Environment and Company Culture

* arenaflex is a remote-friendly company, with a focus on flexibility and work-life balance

• Collaborative and dynamic work environment, with a focus on teamwork and collaboration
• Commitment to diversity, equity, and inclusion, with a focus on creating a workplace where everyone feels welcome and valued
• Opportunities for professional growth and development, with a focus on promoting from within

Compensation, Perks, and Benefits

* Competitive salary range: $20.00 - $22.00 per hour

• Comprehensive benefits package, including:

+ Healthcare (medical, dental, vision) + Basic term and optional term life insurance + Short-term and long-term disability + Pregnancy disability and parental leave + 401(k) and employer-funded retirement plan + Paid vacation (from two to five weeks depending on salary grade and tenure) + Up to 11 paid holiday opportunities + Adoption assistance + Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

How to Apply

If you're a motivated and dedicated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We can't wait to hear from you! Apply Job! Apply for this job