Associate Customer Service Representative – Commercial Insurance Lines I

Join arenaflex, a leading Business Solutions company, as we continue to revolutionize the way small- and medium-sized businesses ("SMB") grow, manage, and protect their operations. With a wide range of innovative products and services, arenaflex has been a trusted partner to SMBs across all 50 states since 1999. As an Associate Customer Service Representative – Commercial Lines I, you will play a vital role in assisting our Customer Service Representatives (CSRs) in writing new business and servicing existing clients. If you're passionate about delivering exceptional customer experiences, have a strong work ethic, and are eager to grow your career in the insurance industry, we encourage you to apply.

About arenaflex

arenaflex is a financial holding company that provides a comprehensive suite of business and financial solutions to the SMB market. Our subsidiaries offer a range of products and services, including banking, business lending, electronic payment processing, technology solutions, eCommerce, accounts receivable financing, inventory financing, insurance solutions, web services, and payroll and benefits solutions. With a strong presence in all 50 states, arenaflex has established itself as a trusted partner to SMBs, helping them grow their sales, control their expenses, and reduce their risk.

Job Responsibilities

As an Associate Customer Service Representative – Commercial Lines I, you will be responsible for assisting CSRs in the following key areas:

• Managing the insurance service email box daily and reviewing and processing insurance certificates
• Assisting in following up on past due payments to carriers and finance companies as needed
• Obtaining underwriting information, preparing applications and specifications for renewal and new business submissions as directed by management
• Requesting loss runs from carriers to remarket and provide renewal quotes as needed
• Preparing certificates of insurance per client requests
• Pulling renewal client policies from carrier portals and inputting into client files (ImageRight)
• Billing all direct bill renewal policies
• Collaborating with CSRs on sending policies out to respective clients
• Updating AMS360 policy line of coverage for each renewal
• Assisting CSRs with reviewing existing policies and endorsements, requesting changes to the carrier with appropriate follow-up
• Preparing schedules of insurance, preparing I.D. cards, binders, certificates of insurance, and issuing finance agreements
• Returning phone calls and responding to emails in a timely manner
• Assisting with answering calls within the CSR chat
• Following up and sending out policy audits related to worker's compensation, general liability, etc. to respective clients
• Completing the New Business Checklist to ensure new business clients have been onboarded correctly
• Creating and ensuring all clients have an InsurLink account
• Maintaining accounts in Client Portal and setting status to active/inactive and sending invites to access portal to clients. Update team members via email

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• High School or GED with equivalent experience and a minimum of 2 years of customer service experience in the insurance industry (college degree preferred)
• Valid Property and Casualty License (P&C) and provide copy for file
• Ability to learn and achieve the ability to read policies and break down coverage
• Ability to learn and achieve a good understanding of the appropriate markets and their relative business model
• Sense of urgency and ownership when dealing with clients and prospects of arenaflex
• Ability to actively listen, understand the customer's needs (both spoken and implied)
• Attention to accuracy and detail in processing information
• Ability to differentiate between agency bill clients and direct bill clients
• Ability to multi-task in a fast-paced environment and act with a sense of urgency
• Ability to communicate clearly, effectively, and concisely, both orally and in writing with assistance from management
• Strong focus on time management, planning, and organization skills
• Ability to work independently as well as in a team
• Gain a good level of knowledge of company products and solutions (a plus)
• Embrace change with the willingness to continue learning and developing skills
• Collaborate, cooperate, and share knowledge with working relationships
• Strong work ethic
• Flexible to work within the designated work schedule as business needs change (i.e., late night, weekends, holidays, etc.)
• Learn and gain a basic knowledge of how to use Agency Management System, experience with AMS360 a plus
• Strong data entry skills with accuracy and ability to navigate among multiple systems
• Gain a level of competency in Windows-based computer applications (Microsoft Office; Excel, Word, and Outlook) and internal systems such as NewTracker, AMS360, ImageRight, etc.

Essential Skills and Competencies

To excel in this role, you will need to possess the following essential skills and competencies:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong organizational and time management skills
• Ability to learn and adapt quickly to new systems, processes, and technologies
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Strong attention to detail and accuracy
• Ability to maintain confidentiality and handle sensitive information
• Strong customer service skills and ability to provide exceptional customer experiences

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing our employees with the opportunity to grow and develop their careers. As an Associate Customer Service Representative – Commercial Lines I, you will have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Competitive salary and performance-based bonus program
• Comprehensive benefits package, including medical, dental, vision, supplemental benefits, and a 401(k) savings plan with an employer match

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction. Our work environment is collaborative and supportive, with a strong focus on employee development and growth. As an Associate Customer Service Representative – Commercial Lines I, you will be part of a talented team that is passionate about delivering exceptional customer experiences and driving business growth.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary range of $45,000 to $55,000 per year, as well as a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Supplemental benefits, including life insurance and disability insurance
• 401(k) savings plan with an employer match
• Performance-based bonus program
• Paid time off and holidays
• Flexible work schedule and remote work options

How to Apply

If you are a motivated and customer-focused individual with a passion for the insurance industry, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job