Experienced Full Stack Tax Preparer & Customer Support Specialist – Remote Seasonal Opportunity at arenaflex

Are you passionate about delivering exceptional customer experiences and providing expert tax preparation services? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our talented team at arenaflex as a Remote Seasonal Tax Preparer & Customer Support Specialist. At arenaflex, we're a leading advisory, tax, and assurance firm that's dedicated to helping our clients achieve their goals. With a strong presence in major regions of the U.S. and global financial centers, we offer a unique blend of local expertise and global reach. Our team is comprised of talented professionals who share a passion for delivering exceptional results and making a meaningful impact.

About arenaflex

arenaflex is a forward-thinking firm that's committed to innovation, excellence, and client satisfaction. We're proud to be an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Our firm is built on a foundation of trust, integrity, and expertise, and we're dedicated to helping our clients navigate the complexities of the tax and business world.

Job Summary

We're seeking a highly skilled and motivated Tax Preparer & Customer Support Specialist to join our team on a seasonal basis. As a key member of our remote team, you'll be responsible for preparing tax returns, providing expert advice and support to customers, and delivering exceptional customer experiences through video, phone, and chat. If you're passionate about tax preparation, customer service, and problem resolution, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Remote Seasonal Tax Preparer & Customer Support Specialist, you'll have the opportunity to work on a variety of challenging projects and develop your skills in the following areas:

• Prepare individual tax returns for customers through video-enabled software and chat
• Provide individualized troubleshooting, tax advice, and preparation assistance by utilizing defined practices, procedures, and company policies
• Deliver accurate tax advice to customers in easy-to-understand terms by utilizing recommended research materials, professional resources, and team support
• Assist customers in gathering, organizing, and entering data through the designated software platform for federal and state tax returns
• Analyze and research a variety of tax matters to determine an appropriate course of action for customers

What You'll Enjoy About This Role

* Working in a dynamic, fast-paced environment where no two days are the same

• Collaborating with a talented team of professionals who share your passion for tax preparation and customer service
• Developing your skills in tax preparation, customer service, and problem resolution
• Working with a variety of tax preparation technology and software platforms
• Opportunities for professional growth and development in a rapidly evolving industry

Qualifications

To be successful in this role, you'll need to possess the following qualifications:

• Minimum of two (2) seasons of professional tax preparation experience, with a minimum of 30 tax returns prepared
• Prior tax preparation experience in a tax practice or retail setting
• PTIN is required
• College degree a plus, but not required
• Knowledge of tax laws, tax concepts, and familiarity with the form 1040 and all schedules
• Willingness to utilize audio/visual tools to communicate with customers
• Strong problem-solving and research skills, and the ability to quickly use online resources to find answers
• Well-developed technical troubleshooting skills

Additional Information

For California, Colorado, New York, and Washington, the compensation range for this role is $23 to $27. Actual compensation is influenced by a variety of factors, including but not limited to skills, experience, qualifications, and geographic location.

How to Apply

If you're a motivated and experienced tax professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

arenaflex is an Equal Opportunity Employer

arenaflex is committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds, cultures, and perspectives. Apply for this job