Experienced Treasury Customer Service Representative – Unclaimed Property Reunification Specialist

At arenaflex, we're dedicated to reuniting Michiganders with their rightful unclaimed properties. As a key member of our team, you'll play a vital role in providing exceptional customer service, researching claims, and ensuring the confidentiality of sensitive information. If you're a self-motivated, resourceful individual with a positive attitude and strong ethical standards, we invite you to join our mission.

About arenaflex

arenaflex is a leading organization in the state of Michigan, committed to serving as the custodian of unclaimed/abandoned property. Our team is comprised of motivated, hard-working, and inclusive individuals who share a common goal: to reunite reported properties with their rightful owners or heirs. With a strong focus on customer service, we strive to provide an exceptional experience for all our stakeholders.

Job Summary

As an Experienced Treasury Customer Service Representative – Unclaimed Property Reunification Specialist, you'll be responsible for:

• Thoroughly researching requests, whether in writing or over the phone, to determine the rightful ownership of property consisting of cash, securities, and/or safe deposit box contents
• Reviewing an assortment of legal documents, including probate court documents, wills, trusts, death certificates, and court orders
• Maintaining and ensuring the confidentiality of sensitive data
• Providing excellent customer service in a call center environment
• Being detail-oriented and ensuring accuracy in all aspects of the job

Key Responsibilities

* Research and verify claims to determine rightful ownership of unclaimed properties

• Review and analyze various documents, including legal and informational paperwork
• Maintain confidentiality of sensitive data and adhere to arenaflex's data protection policies
• Provide exceptional customer service to claimants, responding to inquiries and resolving problems in a timely and professional manner
• Collaborate with team members to ensure seamless communication and efficient claim processing
• Stay up-to-date with changes in laws, regulations, and procedures related to unclaimed property

Essential Qualifications

* High school diploma or equivalent required

• One year of experience responding to customer inquiries and resolving problems (for Treasury Customer Service Representative 6)
• Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6 (for Treasury Customer Service Representative 7)
• Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7 (for Treasury Customer Service Representative E8)

Preferred Qualifications

* Experience working in a call center environment

• Knowledge of unclaimed property laws and regulations
• Familiarity with data protection policies and procedures
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

Skills and Competencies

* Strong research and analytical skills

• Excellent communication and interpersonal skills
• Ability to maintain confidentiality and handle sensitive information
• Detail-oriented and accurate in all aspects of the job
• Ability to work in a fast-paced environment and meet deadlines
• Strong problem-solving and critical thinking skills

Career Growth Opportunities and Learning Benefits

As an Experienced Treasury Customer Service Representative – Unclaimed Property Reunification Specialist, you'll have opportunities to:

• Develop your skills and knowledge in unclaimed property laws and regulations
• Collaborate with a motivated and inclusive team to achieve common goals
• Participate in training and development programs to enhance your performance and career growth
• Contribute to the success of arenaflex and make a positive impact on the lives of Michiganders

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is comprised of motivated, hard-working, and inclusive individuals who share a common goal: to serve the people of Michigan. We offer a hybrid work arrangement, with approximately 4-6 months of training on-site at our Dimondale, Michigan office, followed by the potential to work remotely. We require a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $45,000 - $65,000 per year, depending on experience and qualifications
• Comprehensive benefits, including health, dental, and vision insurance
• Retirement savings plan with employer matching contributions
• Paid time off and holidays
• Opportunities for professional development and career growth

How to Apply

If you're a motivated and resourceful individual with a positive attitude and strong ethical standards, we invite you to apply for this exciting opportunity. Please submit your cover letter and detailed resume to [insert contact information]. We look forward to hearing from you!

Accommodations

arenaflex is committed to providing reasonable accommodations to applicants with disabilities. If you require a reasonable accommodation to participate in the application or selection process, please contact our ADA coordinator at [insert contact information].

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that values diversity, equity, and inclusion.

View the Job Specification

For more information about this position, please view the job specification at [insert link]. Apply for this job