Experienced Refund Analyst Specialist, Cash Posting and Customer Service – Revenue Cycle Operations

At arenaflex, we're committed to delivering exceptional patient care and experiences. As a key member of our Cash Posting and Customer Service team, the Experienced Refund Analyst Specialist will play a vital role in ensuring the accuracy and efficiency of our revenue cycle operations. If you're a detail-oriented and customer-focused professional with a passion for healthcare, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a pre-eminent academic health system based in Winston-Salem, North Carolina. As part of Advocate Health, we're the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Our integrated clinical system includes an 885-bed tertiary-care hospital, five community hospitals, over 300 primary and specialty care locations, and more than 2,700 physicians. We're committed to improving health, elevating hope, and advancing healing for all.

What We Offer

At arenaflex, we're dedicated to supporting the growth and well-being of our employees. Our comprehensive benefits package includes:

• Generous PTO: Accrue up to 25 days/year for vacations, sickness, holidays, and personal matters
• Education Reimbursement: Invest in your professional growth with up to $2,500 per year towards a bachelor's degree and up to $5,000 per year towards a graduate degree
• Wellness Incentives: Take advantage of up to $1,350 per year in wellness incentives through our LiveWELL program, prioritizing your well-being
• Parental Benefits: We understand the importance of family, providing six weeks of paid birthing-mother maternity leave and four weeks of paid parental leave
• Retirement: Secure your financial future with up to 7% employer-paid retirement contributions

Key Responsibilities

As an Experienced Refund Analyst Specialist, you'll be responsible for:

• Performing specialized duties for the team and assisting the Assistant Manager and Manager with daily activities
• Maintaining a thorough knowledge of tasks performed in the department to fulfill the tasks of other team members in their absence
• Providing direction to the other members of the team, serving as a resource for questions, and researching reconciliation discrepancies and more difficult accounts/questions
• Responsible for activities within Refund and Credit Balance in the absence of management
• Assisting with training in the creation of training materials
• Analyzing accounts to determine if the balance is ready to bill the next payer, ensuring deadlines are met
• Prioritizing workload based on guidance from management
• Maintaining professional development by attending all required in-services/classes
• Maintaining a working knowledge of computer systems supported by the department
• Maintaining the privacy and security of all confidential and protected health information
• Meets productivity requirements to ensure excellent service is provided to customers
• Maintains compliance with federal, state, and local regulations, HIPAA, and established corporate and departmental policies and procedures
• Maintains satisfactory attendance record and punctuality record as set forth by arenaflex corporate and physician practice guidelines
• Performs other relevant work functions, as requested

Essential Qualifications

* Associate's degree in Healthcare or Business or equivalent relevant revenue cycle experience required

• Two years of revenue cycle experience required
• Previous lead experience in the revenue cycle preferred

Preferred Qualifications

* Demonstrates the ability to work independently

• Consistently demonstrates a positive and professional attitude at work
• Maintains stable performance under pressure
• Handles stress in ways to maintain relationships with patients, customers, and co-workers
• Ability to communicate effectively both orally and in writing
• Strong computer and math skills, knowledge of Excel is required
• Demonstrates leadership in establishing and achieving goals
• Knowledge of Medicare, Medicaid, and all other third-party insurance requirements
• Ability to exercise independent judgment in unusual or stressful situations

Work Environment

* Clean, comfortable, office environment

• Work may be stressful at times
• Contact may involve dealing with angry or upset people
• Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergencies

How to Apply

If you're a motivated and detail-oriented professional with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please submit your application through our career site, and we'll be in touch to discuss your qualifications further.

About Our Team

At arenaflex, we're committed to creating a space where all belong. We work as one to make great things happen, earn trust in all we do, innovate to better the now and create the future, and drive for excellence – always. Our mission is to improve health, elevate hope, and advance healing – for all. Apply Job! Apply for this job