Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville

At arenaflex, we're on a mission to revolutionize the way people experience eyewear and vision care. As a part-time Customer Experience Advisor, you'll play a vital role in delivering exceptional service to our customers, helping them find the perfect pair of glasses, and making a meaningful impact on their lives. If you're passionate about creating unforgettable customer experiences, have a knack for problem-solving, and thrive in a dynamic, remote work environment, we'd love to hear from you!

What You'll Do:

As a Customer Experience Advisor at arenaflex, you'll be responsible for:

• Delivering top-notch customer service via email and live chat, ensuring that every interaction is nothing short of wonderful
• Learning and mastering our internal management system to efficiently process sales orders and maintain strong relationships with our customers
• Collaborating with your teammates, management, and other departments through our internal communication software to drive customer satisfaction and loyalty
• Identifying and solving even the smallest trends and pain points to optimize each customer's experience and make a lasting impression

Who You Are:

We're looking for a self-starter who takes ownership of their work and is proud of the impact they make. You're a creative and innovative problem solver who thinks outside the box, a sensitive and skillful communicator who adapts your tone and style to suit your audience, and a team player who is eager to learn new technology systems and procedures. You're highly organized, attentive to detail, and able to juggle multiple tasks at once. You're also highly proficient in navigating multiple tabs and windows, with keyboard shortcuts being your secret to success!

Requirements:

To be successful in this role, you'll need to:

• Attend a virtual two-week onboarding program via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
• Have a quiet workspace with minimal noise (i.e., a home office) to fulfill your shifts
• Be available to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Be available evenings and weekends, including during the holiday season
• Have a reliable high-speed internet connection with access to your router (a laptop and all necessary equipment will be provided)
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit:

While not required, we highly value:

• Customer service experience
• Experience working from home

About Us:

At arenaflex, we're on a mission to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world – without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal. Since our founding in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests.

Our Values:

At arenaflex, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes. We're driven to continue building a workplace based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team arenaflex. Transparency is what we're all about, and our annual Impact Report and Racial Equity Strategy lay out how we're sticking to these values.

What We Offer:

As a Customer Experience Advisor at arenaflex, you can look forward to:

• Competitive hourly rate of $13.00
• Flexible, remote work schedule with opportunities to work from home
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment with a team of passionate and like-minded individuals
• Access to cutting-edge technology and tools to help you succeed
• Comprehensive training and onboarding program to ensure your success
• Opportunities to participate in company outings and events, volunteering, and learning opportunities
• A sense of community and belonging through our employee resource groups and inclusive workplace culture

How to Apply:

If you're passionate about delivering exceptional customer experiences and making a meaningful impact, we'd love to hear from you! Apply now to join our team and become a part of the arenaflex family. Apply Job! Apply for this job