Experienced Customer Service Representative (Remote - West Coast Region) – Deliver Exceptional Service Experience

At arenaflex, we're committed to providing our customers with the highest level of service and support. As an Experienced Customer Service Representative, you'll play a vital role in ensuring our customers receive exceptional service, resolving issues efficiently, and driving customer satisfaction. If you're passionate about delivering outstanding customer experiences and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions, dedicated to empowering businesses to succeed in a rapidly changing world. Our team is passionate about creating exceptional customer experiences, and we're committed to fostering a culture of innovation, collaboration, and growth. As a remote employee, you'll be part of a dynamic team that values flexibility, work-life balance, and professional development.

Responsibilities

As an Experienced Customer Service Representative, you'll be responsible for:

• Processing orders received via Fax, EDI, email, and by phone, ensuring timely and accurate fulfillment
• Verifying pricing and shipping dates within 24 hours after receipt, maintaining order guides and pricing in our software system
• Proactively communicating with Production and the Warehouse to avoid potential customer shortages, including releasing lots and allocating items as needed
• Tracking order fulfillment and communicating shortages to customers, providing information on when products will be available or suggesting substitute items
• Working with the Accounting Department to resolve credit issues and release orders
• Processing PO change requests, returns, and samples
• Handling customer issues and complaints by referring them to the appropriate department and logging them into the system, following up to resolution
• Communicating with Sales, Supply Chain, Production, Logistics, and Warehousing on a regular basis to ensure customer needs are met
• Organizing work to meet deadlines and assisting the Sales Department in growing customer business

Education, Qualities, and Skills Required

To succeed in this role, you'll need:

• A high school diploma; Associate's or Bachelor's degree preferred
• 2-3 years' experience in a customer service role, preferably in a grocery, food, or retail channel
• Strong computer skills, including proficiency in Microsoft Excel and Outlook; experience working within Sage X3 or other similar ERP systems is a plus
• Familiarity with EDI transaction sets
• Ability to thrive in a fast-paced environment and remain calm under pressure
• Works with a high sense of urgency
• Dependable and results-oriented
• Self-directed and able to work well independently or in a team
• Organized with high attention to detail, accuracy, and follow-through
• Above-average communication skills (written and verbal)
• Strong interpersonal skills
• Skilled in problem-solving, research, and time management
• Able to multitask

Supervisory Responsibility

As a remote employee, you'll work independently, with minimal supervision required.

Work Environment

As a remote employee, you'll work from the comfort of your own home, with a dedicated workstation equipped with a computer and other necessary office supplies. Our remote work environment is designed to provide a comfortable and productive space for you to excel in your role.

Position Type/Expected Hours of Work

This is a full-time hourly position, with expectations of 45 hours per week, worked during normal business hours (Monday through Friday). The business hours for this position will be based in the PST or MST time zones.

Physical Requirements

As an office-based role, you'll be required to:

• Sit for prolonged periods at a desk or workstation
• Type frequently on a keyboard and operate a computer mouse
• View a computer screen and read printed or digital documents for extended periods
• Walk or stand occasionally, moving between different areas of your workspace
• Handle office equipment, such as phones, printers, and copiers, and file documents
• Lift and carry light objects, typically up to 20 pounds, such as files, documents, or office supplies
• Reach above shoulder height and bend to access files and office supplies
• Participate in meetings and teleconferences, requiring adequate hearing ability

Compensation and Benefits

The budgeted salary range for this position is $25-$32 per hour, with a 5% annual bonus potential. Our comprehensive benefits package includes:

• Health, dental, and vision insurance
• 401(k) plan with 4.5% employer contribution
• Paid time off and holidays
• Professional development opportunities
• Employee wellness programs

Why Join arenaflex?

At arenaflex, we're committed to creating a culture of innovation, collaboration, and growth. As a remote employee, you'll enjoy:

• Flexible work arrangements, allowing you to work from the comfort of your own home
• Competitive compensation and benefits package
• Opportunities for professional development and growth
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you! Apply now to join our team as an Experienced Customer Service Representative. Apply for this job