Experienced Customer Success Associate, Value-Based Care - Iowa

At arenaflex, we're revolutionizing the healthcare industry by shifting from fee-for-service to a value-based model. Our Value-Based Care (VBC) team is dedicated to transforming healthcare by focusing on high-quality, coordinated care to improve patient outcomes and manage costs. As a key member of our Customer Success team, you'll play a pivotal role in ensuring client satisfaction and effective utilization of our product.

About arenaflex

arenaflex is a leading healthcare innovator, working to keep people healthier by reinventing health insurance. Our mission is to enhance lives by providing high-quality, coordinated care. We're committed to expanding our services beyond New Jersey to all 50 states, partnering with Counterpart Health to achieve this goal.

Job Summary

As an Associate in Customer Success on the Value-Based Care Team, you'll be the primary liaison between clients and internal teams, coordinating workflows, training, and ongoing support to foster strong, consultative relationships with practices and clinicians. This role is remote, but candidates should be based in Iowa and able to regularly travel to customers.

Key Responsibilities

* Work with implementation teams to coordinate client workflows and training needs

• Provide initial and ongoing product training to clients
• Build strong, consultative relationships with practices, conducting regular reviews with clinicians to address product updates and ensure customer delight
• Schedule, prep, and lead client engagement meetings and promptly respond to ongoing needs
• Identify areas of focus for clients to drive results
• Maintain thorough notes of client communications and requests, ensuring timely follow-up
• Maintain up-to-date knowledge of arenaflex/CPH Assistant features and best practice workflows to drive adoption
• Monitor client performance and report both internally and to the client
• Provide customer feedback to the internal arenaflex teams (Product, Operations, other)
• Demonstrate a solid understanding of product features and how providers are expected to interact with the product - in essence, be an expert user of the product

Success in this Role

* Successfully maintaining strong, consultative relationships with practices and clinicians, demonstrated by user engagement and effective issue problem solving

• Effectively training clients on product features and workflows, resulting in high levels of product adoption and utilization. Monitoring client performance and reporting should indicate consistent, efficient use of the product
• Demonstrating the ability to identify areas of focus and proactively address client issues using data and influence. Feedback provided to product teams resulting in product or operational improvements that benefit the client experience

Requirements

* 2-3 years of value-based care knowledge and experience

• Experience implementing operational or technological projects in a healthcare setting
• 5+ years of project management experience
• Ability to build and maintain rapport and good relationships
• Detail and process-oriented
• Open to frequent travel (up to 40-50% initially)
• Background working in the healthcare industry, ideally 3-5 years on the provider side
• Ability to utilize data and reports to identify trends and proactively intervene
• Demonstrate provider empathy to foster trusting relationships between arenaflex and the practices using arenaflex Assistant
• Strong communication and influencing skills to drive desired outcomes
• Experience establishing strong relationships with healthcare providers and office staff, and/or working in a primary care practice

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance
• Comprehensive training and onboarding program
• Opportunities for professional certifications and continuing education

Work Environment and Culture

arenaflex is a remote-friendly company, with a flexible and dynamic work environment. Our team is passionate about transforming healthcare and committed to excellence. We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees.

Compensation and Benefits

arenaflex offers a competitive salary and benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off. We also offer flexible work arrangements, including remote work options, and opportunities for professional development and growth.

How to Apply

If you're a motivated and results-driven professional with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and strive to provide equal opportunities for employment and advancement.

E-Verify

arenaflex is an E-Verify company and will consider for employment qualified applicants with arrest and conviction records. Apply for this job