Experienced Customer Service Representative - Nights and Weekends (Full Time) at arenaflex
Join arenaflex's dynamic Customer Service Team and take your career to new heights!
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse stakeholders? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our Nights and Weekends team. As a key member of our team, you will play a vital role in managing transactions and relationships with our valued sellers and customers, ensuring elite service and driving business growth.
About arenaflex
arenaflex is a leading innovator in the live event industry, providing a unique platform for buyers and sellers to connect and exchange tickets. Our mission is to revolutionize the ticketing experience, and we're looking for talented individuals like you to join our journey. With a strong focus on customer satisfaction, we're committed to delivering exceptional service and building long-lasting relationships with our stakeholders.
Your Role as a Customer Service Representative
As a Customer Service Representative at arenaflex, you will be responsible for:
- Managing transactions and relationships with sellers and customers, ensuring timely and accurate resolution of issues
- Responding to a high volume of calls and emails, providing elite service and resolving customer complaints in a fair and constructive manner
- Investigating instances of customer experience issues, determining fault, and resolving problems proactively
- Handling day-to-day interactions with sellers, navigating order queues, and providing real-time assistance
- Continuously learning and advancing your skill sets to meet individual and team goals
Your Journey with arenaflex
We're committed to your growth and development, and we've outlined a clear progression plan for your first 30, 90, and 180 days:
- 30 days in: Complete new hire orientation, gain industry knowledge, and learn how to contribute to providing great experiences for our customers
- 60 days in: Investigate customer experience issues, handle day-to-day interactions with sellers, and navigate order queues to provide real-time assistance
- 90 days in: Play an active role in continued learnings, manage in-bound seller calls, and monitor open and pending orders to ensure timely confirmation by ticket sellers
What You'll Bring
To succeed in this role, you'll need:
- Outstanding communication, attention to detail, and organizational skills
- A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
- Interest in the live event space and an eager-to-learn attitude
Work Environment and Schedule
Our office is located in Coppell, TX, and we offer a hybrid work model with 3 days in-office and 2 days at home. Your schedule will be:
- Monday and Tuesday off (2:30pm-11:00pm)
- Wednesday and Thursday off (3:30pm-12:00am)
- Monday and Tuesday off (1:30pm-10:00pm)
Compensation and Benefits
We offer a competitive base salary of $40,000, with overtime eligibility, bi-annual bonuses, and an annual equity grant. Any hours worked over 40/week are eligible for overtime pay.
Why Join arenaflex?
* Be part of a dynamic and innovative team that's revolutionizing the live event industry
- Enjoy a fast-paced and challenging work environment that's perfect for customer service enthusiasts
- Develop your skills and advance your career in a supportive and collaborative team
- Enjoy a competitive compensation package and benefits that reflect your hard work and dedication
Ready to Join the arenaflex Team?
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to become a part of our Nights and Weekends team and take your career to new heights!
Apply Now!
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