Customer Experience Banker (Float) - Robbinsdale, MN at arenaflex

At arenaflex, we're committed to providing exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Banker (Float) in our Robbinsdale, MN location, you'll play a vital role in helping us achieve this goal. In this dynamic and fast-paced environment, you'll have the opportunity to engage with customers, build relationships, and provide personalized solutions to meet their financial needs.

About arenaflex

arenaflex is a leading financial institution that's dedicated to helping people achieve their financial goals. With a rich history of innovation and a commitment to community involvement, we're proud to be a trusted partner for individuals, businesses, and organizations across the country. Our team of talented professionals is passionate about delivering exceptional customer experiences, and we're always looking for like-minded individuals to join our team.

Job Summary

As a Customer Experience Banker (Float), you'll be part of our Branch Resource Team, supporting a defined group of branches in our Branch Network. You'll travel between your assigned branches and our work location, which may change daily, so reliable transportation is essential. In this role, you'll engage in proactive sales and customer service activities, including teller transactions, to retain and grow consumer and business customer relationships. You'll also serve as a concierge for walk-in customers, processing transactions accurately and efficiently while providing exemplary customer service.

Key Responsibilities

* Engage in proactive sales and customer service activities, including teller transactions, to retain and grow consumer and business customer relationships

• Serve as a concierge for walk-in customers, processing transactions accurately and efficiently while providing exemplary customer service
• Proactively identify financial goals and needs, recommending appropriate deposit, loan, and other banking products and services to customers
• Educate customers on how to optimize their use of bank technology, including online, mobile, and ATM banking
• Process customer transactions accurately and efficiently, balancing daily while providing exceptional customer service
• Effectively resolve customer issues and concerns in a timely and professional manner
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
• Educate and refer customers to other areas of the bank to deepen relationships and build strong internal partnerships
• Adhere to all operational, security, risk, and regulatory-related policies and procedures
• Demonstrate acumen in sales, customer service, relationship management, banking, investments, business banking, communication, and presentation

Essential Qualifications

* High School Diploma or GED and a minimum of 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role

• Bachelor's Degree preferred
• 1 year or more of customer service experience in banking, financial services, or goal-driven retail sales
• Cash handling skills and comfort with technology, including mobile services and online banking services
• 1 year of banking experience

Preferred Qualifications

* Proven track record of success in sales and customer service

• Experience with consumer deposit products and services
• Strong communication and presentation skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong sales and customer service skills
• Ability to work in a team environment and build strong relationships with colleagues and customers
• Proficiency in Microsoft Office and other banking software applications
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our colleagues grow and develop their careers. As a Customer Experience Banker (Float), you'll have access to a range of training and development programs, including:

• On-the-job training and coaching
• Sales and customer service training
• Banking and financial services training
• Leadership development programs
• Opportunities for advancement and career growth

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a work environment that's welcoming and supportive of all colleagues, and we're proud to be an equal opportunity employer. As a Customer Experience Banker (Float), you'll be part of a team that's passionate about delivering exceptional customer experiences and making a positive impact in our communities.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $21-22
• Benefits package, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays, and paid time off (PTO)
• Opportunities for advancement and career growth
• Recognition and rewards for outstanding performance
• A dynamic and inclusive workplace culture that values diversity, equity, and inclusion

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all colleagues, and we're proud to be an equal opportunity employer. Apply for this job