Experienced Customer Experience Banker Resource – Branch Banking and Financial Services

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our clients' expectations. As a Customer Experience Banker Resource, you'll play a vital role in helping us achieve this goal by delivering top-notch service, building strong relationships, and driving business growth. If you're passionate about customer service, sales, and banking, we want to hear from you!

About arenaflex

arenaflex is a leading financial institution that's committed to making a positive impact in our communities. We're a team of dedicated professionals who share a common goal: to help our customers achieve their financial goals and improve their lives. With a strong focus on innovation, customer service, and community involvement, we're constantly looking for talented individuals who share our values and are passionate about making a difference.

Job Summary

As a Customer Experience Banker Resource, you'll be part of our Branch Resource Team, supporting a defined group of branches in our Branch Network presentation. You'll engage in proactive sales and customer service activities, including teller transactions, to retain and grow consumer and business customer relationships. Your primary responsibilities will include:

• Retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services.
• Serving in a concierge role by servicing walk-in customers, processing customer transactions accurately and efficiently, and balancing daily while providing exemplary customer service.
• Effectively resolving customer issues and demonstrating a strong comfort level with technology, educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking).
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build strong internal partnerships pursuant to OCR guidelines.

Key Responsibilities

* Engage in proactive sales and customer service activities, including teller transactions.

• Retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services.
• Serve in a concierge role by servicing walk-in customers, processing customer transactions accurately and efficiently, and balancing daily while providing exemplary customer service.
• Effectively resolve customer issues and demonstrate a strong comfort level with technology, educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking).
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educate and refer customers to other areas of the bank to deepen relationships and build strong internal partnerships pursuant to OCR guidelines.
• Adhere to all operational, security, risk, and regulatory-related policies and procedures.
• Demonstrate acumen in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication, and engage in proactive sales and customer service activities, including teller transactions.

Essential Qualifications

* High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

• Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
• Proficient in consumer deposit products and consumer lending.
• Ability to work in a fast-paced environment, with a strong focus on customer service and sales.
• Strong comfort level with technology, including mobile services and online banking services.

Preferred Qualifications

* 1 year or more in customer service in banking, financial services, or goal-driven retail sales.

• Cash handling skills.
• Comfort with technology, including mobile services and online banking services.
• Experience in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication.

Work Environment and Culture

As a Customer Experience Banker Resource at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll work in a fast-paced environment, with a strong focus on customer service and sales. Our culture is built on our values of:

• Can-Do Attitude: We're a team of proactive, solution-focused individuals who are committed to making a positive impact.
• Service Heart: We're passionate about delivering exceptional customer experiences that exceed our clients' expectations.
• Forward Thinking: We're constantly looking for innovative ways to improve our services, products, and processes.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Experience Banker Resource, you'll have access to:

• Training and Development Programs: We offer a range of training and development programs to help you develop your skills and knowledge.
• Mentorship Opportunities: You'll have the opportunity to work with experienced colleagues who can provide guidance and support.
• Career Advancement Opportunities: We're committed to promoting from within, so you'll have the opportunity to advance your career within the company.

Compensation, Perks, and Benefits

As a Customer Experience Banker Resource at arenaflex, you'll receive a competitive salary, plus a range of benefits, including:

• Health Insurance: We offer a comprehensive health insurance plan that includes medical, dental, and vision coverage.
• Retirement Plan: We offer a 401(k) retirement plan with a company match.
• Paid Time Off: You'll receive a generous paid time off policy, including vacation, sick leave, and holidays.
• Tuition Reimbursement: We offer tuition reimbursement to help you pursue your education and career goals.

How to Apply

If you're passionate about customer service, sales, and banking, and you're looking for a challenging and rewarding career opportunity, we want to hear from you! To apply, please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.

Reasonable Accommodations

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to [email protected]. Apply for this job