Experienced Bilingual Spanish Customer Service Representative – Remote Opportunity at arenaflex
At arenaflex, we're a leading IT consulting firm that harnesses the power of modern technologies to drive success across various industries. Our team is passionate about delivering exceptional customer experiences, and we're seeking a highly skilled and bilingual Spanish Customer Service Representative to join our remote team. As a key member of our Contact Center for Foodservice success, you'll play a vital role in supporting our Selling Team, field partners, and Direct Customers. If you're a customer-centric individual with a passion for languages and a knack for problem-solving, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a dynamic and innovative company that's committed to empowering businesses to thrive in today's fast-paced digital landscape. Our team of experts uses cutting-edge technologies to drive growth, improve efficiency, and enhance customer experiences. With a strong focus on collaboration, innovation, and customer satisfaction, we're dedicated to building long-term relationships with our clients and partners.
Role Responsibilities
As a Bilingual Spanish Customer Service Representative at arenaflex, you'll be responsible for:
- Offering Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and Teams chat) such as general inquiries, feedback, incidents, and order management.
- Utilizing computerized systems for tracking, information gathering, and/or troubleshooting.
- Answering basic questions and resolving basic problems.
- Documenting issues, identifying, and taking appropriate actions to resolve inquiries, including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer-facing applications.
- Actively re-directing incoming callers to self-service options.
- Performing proactive outbound follow-up communications as necessary.
- Processing orders and other related voice and non-voice tasks as needed to meet client needs.
Role Requirements
To succeed in this role, you'll need to possess:
- A High School Diploma or equivalent.
- Bilingual proficiency in Spanish and English.
- At least 2 years of Customer Service experience.
- Previous call center experience is preferred but not required.
- Previous experience in foodservice or foodservice distribution is preferred but not required.
- A self-starter mentality with excellent customer service skills.
- Ability to select and apply standard policies and procedures.
- Ability to resolve routine problems and questions independently.
- Ability to pay close attention to detail and use time effectively.
- Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
- Ability to work in a fast-paced team environment.
Requirements for Working From Home
To ensure a seamless remote work experience, you'll need to:
- Have a private and secure space to work uninterrupted by others in the home.
- Connect to the internet using a CAT 7 Ethernet cord or higher. WiFi connections are not allowed.
- All equipment needed for the job will be provided, but not the Ethernet cord.
Salary and Other Compensation
We offer a competitive hourly rate of $14.50 per hour, with opportunities for additional compensation through our discretionary annual incentive program, based on performance and subject to the terms of our applicable plans.
Benefits
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer
The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. arenaflex reserves the right to modify this information at any time, subject to applicable law.
Eligibility
arenaflex will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
How to Apply
If you're a motivated and customer-focused individual with a passion for languages and a knack for problem-solving, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals at arenaflex. Apply for this job