Experienced Customer Service Specialist - Order Management (3rd Shift) at arenaflex

Are you ready to join a dynamic team that makes a difference in people's lives? Do you have a passion for delivering exceptional customer service and a knack for problem-solving? Look no further than arenaflex, a leading humanitarian organization dedicated to helping people in need. As an Experienced Customer Service Specialist - Order Management (3rd Shift), you'll play a critical role in ensuring the smooth operation of our order management process, providing top-notch service to our hospital customers, and contributing to the success of our mission.

Why Choose arenaflex?

As one of the nation's premier humanitarian organizations, arenaflex is committed to helping people in need throughout the United States and, in association with other arenaflex networks, throughout the world. When you join our team, you'll have a direct impact on a meaningful mission, and you can help save lives every day. Our work environment is collaborative, respectful, and inclusive, with a focus on building allyship and a culture of belonging that empowers all team members.

Our Commitment to Diversity and Inclusion

arenaflex is dedicated to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. We support a variety of cultural and community resource groups for employees and volunteers, including the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to name a few. These networks provide connections, mentoring, and a platform for sharing concerns and opinions.

Key Responsibilities:

As an Experienced Customer Service Specialist - Order Management (3rd Shift), you'll be responsible for:

• Providing customer assistance in ordering blood and plasma derivatives and transfusion-related products and supplies
• Maintaining hospital inventory and returning blood products within regulatory compliance
• Receiving routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies, following appropriate procedures to ensure accurate order entry and order fulfillment
• Making follow-up calls if product needs cannot be met as expected
• Determining the most economical method of transportation for hospital shipments
• Maintaining and working with data, tools, or computer programs to facilitate management and monitoring of product and service information
• Rotating inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers
• Providing customer service to clients, proactively communicating with hospital customers to increase customer satisfaction
• Investigating and resolving hospital shipment problems
• Receiving, investigating, and communicating related to customer concerns, completing customer concerns documentation accurately and timely, and forwarding to appropriate individual(s) to follow-up/review
• Assisting hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures

What You Need to Succeed:

* Education: High School or equivalent required

• Experience: Minimum one year of related experience or equivalent combination of education and related experience required; progressive experience in a dynamic, multi-task operational environment preferred; experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred
• Skills/Abilities: Excellent oral and written communication skills; outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer); must have excellent organizational skills, be able to handle multiple priorities effectively; problem-solving and analytical skills; working knowledge of computers

Benefits for You:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at arenaflex to advance and learn.

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Join Our Team:

Apply now! Joining our team will provide you with the opportunity to make a difference every day. arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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Equal Opportunity Employer:

arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

AmeriCorps and Employers of National Service:

arenaflex is proud to be an EONS partner and share our employment opportunities with the network of organizations. If you're a national service alumni, we encourage you to apply!

Volunteer Opportunities:

Interested in volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

EEOC Summary of Rights:

To view the EEOC Summary of Rights, click here: Summary of Rights Apply for this job