Customer Service Representative / Call Center Representative – Community Outreach and Support

As a Customer Service Representative / Call Center Representative at arenaflex, you will play a vital role in providing exceptional support to members of the community who interact with our organization. arenaflex is a leading organization in the nation's largest administrative tribunal, holding approximately 400,000 trials and hearings a year. Our mission is to provide a fair and impartial forum for the resolution of disputes and to promote public understanding of the administrative law process.

About arenaflex

arenaflex is the City of New York's Office of Administrative Trials and Hearings (OATH), the nation's largest administrative tribunal. Our organization is dedicated to providing a fair and impartial forum for the resolution of disputes and to promoting public understanding of the administrative law process. We are committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.

Job Description

As a Customer Service Representative / Call Center Representative, you will be responsible for interacting with members of the community who seek information about summonses, schedule hearings, and/or pay fines. Your primary duties will include:

• Serving as the liaison between arenaflex and the community, providing information and support to members of the public
• Responding to community inquiries and concerns in a timely and professional manner
• Ensuring that all members of the community understand the adjudication process and have access to the information they need
• Investigating and attempting to resolve complaints from the public appearing before arenaflex
• Ensuring that cases are processed in a timely manner to minimize wait time for the public
• Reviewing, confirming, and ensuring accurate information is provided to members of the community who have been issued summonses
• Assisting in all aspects of processing cases efficiently when members of the public appear for hearings

Hybrid Office / Remote Work Schedule Available

After an initial training period, you will have the opportunity to work in a hybrid office / remote schedule, allowing you to balance your work and personal life.

Minimum Qualifications

To be considered for this role, you must meet one of the following qualification requirements:

• High school graduation or equivalent and three years of experience in community work or community-centered activities in an area related to duties described above
• Education and/or experience that is equivalent to the above

Preferred Skills

While not required, the following skills are preferred:

• Proficiency in Outlook, Microsoft Word, and Adobe, with knowledge in Excel
• Office experience, including dealing with members of the public
• Excellent oral and written communication skills
• History of volunteerism, such as service in the AmericCorps or Peace Corps, is viewed favorably

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

What We Offer

* Competitive salary range: $43,143.00 – $49,615.00

• Opportunity to work in a dynamic and inclusive environment
• Hybrid office / remote work schedule available after initial training period
• Public service loan forgiveness programs and state repayment assistance programs
• Residency requirement may be waived for certain titles with 2 continuous years of City service

How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional support to members of the community, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to register as a candidate and apply for the Customer Service Representative / Call Center Representative position.

Job ID

680969

Title Code

56057

Civil Service Title

COMMUNITY ASSOCIATE

Title Classification

Non-Competitive-5

Business Title

Customer Service Rep / Call Center Rep

Experience Level

Entry-Level

Job Level

00

Number of Positions

6

Work Location

NYC - All Boroughs

Category

Constituent Services & Community Programs Apply for this job