Experienced Customer Support Specialist - Accounts Payable Automation

Join arenaflex, a leader in AI-powered Accounts Payable (AP) automation, as we revolutionize the way businesses manage their finances. At arenaflex, we're on a mission to simplify the complexities of Accounts Payable (AP) automation, empowering businesses to streamline their financial processes and achieve unparalleled visibility into company spend. As a Customer Support Specialist - Accounts Payable Automation, you'll be at the forefront of this innovation, working closely with our customers to ensure seamless onboarding, training, and customer success.

About arenaflex

arenaflex is an AI-powered Accounts Payable (AP) automation solution that has disrupted the industry with its cutting-edge technology. Our platform seamlessly integrates with over 70 enterprise resource planning (ERP) systems, allowing our customers to deploy in days, not months. As a leader in AP automation for 18 consecutive quarters, according to G2 Crowd, arenaflex has established itself as a comprehensive AP automation solution that centralizes communication, documentation, payments, corporate cards, and more.

Our Culture

We take pride in our vibrant culture, which has earned us several Comparably awards, including Best Company Outlook, Best Company Work-Life Balance, Best Company Compensation, Best Company Happiness, and Best Company Perks & Benefits. Our offices in downtown Mountain View, Nashville, and Austin (new!) are hubs of creativity and collaboration, where our team members thrive in a dynamic and supportive environment.

The Role

As a Customer Support Specialist - Accounts Payable Automation, you'll be an expert on arenaflex's Accounts Payable Automation Platform, working closely with new and current customers to ensure their success. Your primary responsibilities will include:

• Providing exceptional support to customers via our chatbox, Intercom, and simple integration to accounting systems such as NetSuite, Sage Intacct, and QuickBooks
• Onboarding and training customers on our platform, ensuring they achieve maximum value from our solution
• Collaborating with our cross-functional teams to resolve customer issues and improve our platform
• Developing and maintaining in-depth knowledge of our platform, as well as industry trends and best practices in AP automation
• Identifying opportunities to upsell and cross-sell our services to customers

Essential Qualifications

* 2+ years of experience in Accounts Payable, with a strong understanding of AP processes and procedures

• Experience with at least one of the following accounting systems: NetSuite, Sage Intacct, QuickBooks, or Microsoft Dynamics
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders
• Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues and provide creative solutions
• Proficiency in Microsoft Office, with a strong understanding of cloud-based applications and tools

Preferred Qualifications

* Experience in a customer-facing role, with a proven track record of delivering exceptional customer support

• Knowledge of AI-powered AP automation solutions and their applications in the industry
• Familiarity with CRM software and customer success platforms
• Certification in AP or a related field (e.g., AP Manager, AP Clerk)

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work effectively in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines
• Strong technical skills, with a willingness to learn and adapt to new technologies

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their careers. As a Customer Support Specialist - Accounts Payable Automation, you'll have opportunities to:

• Develop in-depth knowledge of our platform and industry trends
• Collaborate with cross-functional teams to drive business growth and innovation
• Participate in training and development programs to enhance your skills and competencies
• Take on new challenges and responsibilities as you grow in your role

Work Environment and Company Culture

Our offices in downtown Mountain View, Nashville, and Austin (new!) are vibrant hubs of creativity and collaboration, where our team members thrive in a dynamic and supportive environment. As a hybrid role, you'll spend 2 days in office, working closely with our team members and enjoying the benefits of a collaborative work environment.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary: $80,000 - $100,000 per year, depending on experience
• Benefits: Medical, dental, and vision insurance, 401(k) matching, and paid time off
• Perks: Flexible work arrangements, professional development opportunities, and a vibrant company culture

How to Apply

If you're a curious and energetic individual with a passion for Accounts Payable and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply for this job