Experienced Claims Customer Service Representative – Automotive Warranty Coverage and Claims Support

At arenaflex, we're on a mission to revolutionize the automotive warranty industry by providing top-notch coverage and support to our customers. As a Claims Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences, resolving claims efficiently, and driving business growth. If you're a bright, outgoing, and energetic individual with a passion for customer service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of auto repair coverage, protecting people from unexpected and costly breakdowns for almost 15 years. We've been honored with multiple Stevie Awards for being a great place to work and have been recognized as a top place to work by industry leaders. Our company culture is built on the principles of empowerment, diversity, and community involvement. We're proud to work as a diverse team to serve our customers and our community.

Key Responsibilities

As a Claims Customer Service Representative, you'll be responsible for:

• Analyzing information in Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts
• Requesting and distributing internal information to aid Claims Adjudication Department
• Answering phone and email inquiries and providing information and explanations on the various levels of contract coverage, and claims processes
• Managing workflow, processing, and completing all requests and documents according to established procedures
• Being a team member, working effectively in a friendly team environment
• Being interactive and communicative with management and co-workers in a visible manner, requiring camera usage for training, team meetings, and meetings with management
• Other job duties as assigned

Key to Success

To succeed in this role, you'll need:

• A minimum of a High School graduate or GED
• Strong organizational and customer service skills with the ability to problem-solve and multitask
• Detail-oriented with a high level of accuracy in data entry skills
• The ability to maintain confidentiality of sensitive information
• Excellent written and verbal communication skills, with the ability to communicate effectively with contract holders, agents, dealers, internal staff/upper management, and customers
• Proficient working on a PC, with a working knowledge of MS Office, and the ability to learn new programs quickly
• Type at least 35 wpm, and document information while discussing the claim over the phone
• Automotive Service Department experience is preferred, but not required. Warranty Administrators, BDC Representatives, Automotive Cashier/Receptionist, Service Writers are also encouraged to apply

Skills and Competencies

To excel in this role, you'll need:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information
• Proficient in MS Office, with the ability to learn new programs quickly
• Strong typing skills, with a minimum of 35 wpm

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to investing in your growth and development. As a Claims Customer Service Representative, you'll have opportunities to:

• Develop your skills and knowledge in customer service, claims processing, and automotive warranty coverage
• Work with a diverse team of professionals who are passionate about delivering exceptional customer experiences
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your career
• Enjoy a competitive compensation package, with opportunities for bonuses and incentives

Work Environment and Company Culture

At arenaflex, we're proud of our company culture, which is built on the principles of empowerment, diversity, and community involvement. As a Claims Customer Service Representative, you'll work in a fast-paced environment with a team of professionals who are passionate about delivering exceptional customer experiences. You'll have the opportunity to:

• Work in a dynamic and supportive team environment
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Enjoy a competitive compensation package, with opportunities for bonuses and incentives
• Take advantage of our comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with company match, and more
• Enjoy a casual dress code and a flexible work environment

Compensation and Benefits

As a Claims Customer Service Representative, you'll enjoy a competitive compensation package, with opportunities for bonuses and incentives. Our benefits include:

• Competitive hourly rate of $20.50/hour
• Additional bonus and incentive opportunities
• Paid training and upward mobility – we invest in your growth
• 401(k) with company match after 90-days of employment
• Medical, dental, and vision insurance
• Voluntary life insurance
• Internet stipend
• Casual dress code

Equal Employment Opportunity

arenaflex is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.

How to Apply

If you're a bright, outgoing, and energetic individual with a passion for customer service, we want to hear from you! Apply now to join our team as a Claims Customer Service Representative and take the first step towards a rewarding career with arenaflex. Apply Job!

Note:

arenaflex is currently not accepting applications from candidates residing in Alaska (AK), California (CA), Colorado (CO), Delaware (DE), Hawaii (HI), Indiana (IN), Maine (ME), Massachusetts (MA), Montana (MT), Nebraska (NE), New Hampshire (NH), North Dakota (ND), New York (NY), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), Vermont (VT), Washington (WA), West Virginia (WV), and Wyoming (WY). Apply for this job