Experienced Coordinator, Customer Care – Luxury Skincare and Make-up Industry
At arenaflex, we're on a mission to revolutionize the world of beauty and wellness, and we're looking for a talented Coordinator, Customer Care to join our team. As a global leader in the skincare and make-up industry, we're passionate about innovation, independence, and making life more beautiful for our customers and employees. With a rich history spanning over 70 years, arenaflex has established itself as a trusted brand with a commitment to social and environmental responsibility. Our unique products and innovative services have made us the number one skincare company in Europe, and we're accelerating our development on all other continents, particularly in Asia and the Americas. As a Coordinator, Customer Care, you'll play a vital role in maintaining exceptional customer satisfaction and employee happiness. You'll be responsible for scheduling and data compilation, ensuring seamless execution of training sessions, workshops, and off-site events, and collaborating with cross-functional teams to drive business growth.
About arenaflex
arenaflex is a global leader in the skincare and make-up industry, with a rich history spanning over 70 years. Our commitment to innovation, independence, and social and environmental responsibility has made us a trusted brand with a unique product portfolio and innovative services. We're passionate about making life more beautiful for our customers and employees, and we're dedicated to fostering an inclusive and equal-opportunity culture.
Key Responsibilities
As a Coordinator, Customer Care, you'll be responsible for:
- Maintaining exceptional customer satisfaction and employee happiness by keeping the department running smoothly and hitting KPIs
- Scheduling and data compilation for the Regional team, ensuring flawless coverage across all markets and channels
- Leading the coordination of impactful training sessions, workshops, and off-site events, equipping new hires and seasoned staff with the tools to excel
- Collaborating with cross-functional teams, including eCommerce, CRM, retail, and warehouse teams, to drive business growth and innovation
- Compiling and analyzing customer care metrics to generate insightful reports that empower management to make informed decisions
- Additional responsibilities may be added based on business needs
Essential Qualifications
* Customer-oriented, result-driven, and passionate about our brand and challenges
- Eager to grow in a company genuinely committed to responsible beauty
- Detail-oriented and a problem solver
- Fluent in English, French (preferred) – Spanish is a plus!
- Flexible with your schedule – weekend and holiday availability is a must
Preferred Qualifications
* 2-5 years of previous experience working in a call center, customer care, or in scheduling
- Beauty industry knowledge and luxury experience is a plus
- Bachelor's degree
- Strong administrative skills, excellent communication abilities, and a commitment to delivering exceptional customer service
- High proficiency in Microsoft Word, Excel, and PowerPoint
What We Offer
* Close to 70 years of expertise in beauty and spa, with the arenaflex and myBlend brands
- Unique products and innovative services
- A commitment to Social & Environmental Responsibility embedded in our raison d'être
- A caring and inclusive corporate culture
- Development and training opportunities
- Attractive compensation and benefits
Salary and Benefits
* $55,000 – $65,000 salary
- Hybrid office model
- Healthcare including Medical, Dental, and Vision
- 401k + match
- Gratis
- Tuition Reimbursement
Join Our Team
If you have a curious mind, a thirst to go further, and the drive to boldly take on new challenges, join us at arenaflex. We believe in making life more beautiful for our employees and our customers, and we're committed to fostering an inclusive and equal-opportunity culture. Apply now and become a part of our team!
Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all backgrounds and strive to achieve inclusiveness and equal opportunity in our hiring practices.
Learn More
To learn more about our group and our commitments to people and the planet, visit [www.groupeclarins.com](http://www.groupeclarins.com).
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