Experienced Full Stack Customer Care Professional – Web & Cloud Application Development

At arenaflex, we're on a mission to revolutionize the way people live, work, and interact with each other. As a leading multinational financial services corporation, we're committed to delivering exceptional client experiences that exceed expectations. We're seeking a talented and dedicated Customer Care Professional to join our team, working part-time in a dynamic and fast-paced environment.

About arenaflex

arenaflex is an American multinational financial services corporation that specializes in payment cards. Headquartered in New York City, we're one of the most valuable companies in the world and a proud member of the Dow Jones Industrial Average. Our company culture is built on a shared commitment to excellence, innovation, and customer satisfaction. We're passionate about empowering individuals and organizations to achieve their goals, and we're dedicated to providing the support and resources they need to succeed.

Join #TeamAmex

When you join arenaflex, you become part of a diverse community of over 60,000 partners who share a common goal: to deliver an exceptional client experience every time. Our team is made up of talented individuals from all walks of life, united by a passion for innovation, customer satisfaction, and excellence. As a Customer Care Professional, you'll have the opportunity to develop your skills, build strong relationships with our clients, and contribute to the success of our organization.

Key Responsibilities

As a Customer Care Professional, you'll play a critical role in delivering exceptional client experiences that exceed expectations. Your key responsibilities will include:

• Providing phenomenal support to our clients in a fast-paced, organized client care environment
• Communicating with card members to understand their needs and design innovative solutions to meet their requirements
• Developing key selling skills, including building rapport, understanding client needs, handling complaints, and closing sales
• Addressing general and record-specific client requests, providing clear and concise information, and updating client account data as needed
• Using tools and resources to identify customized solutions and anticipate client needs, in line with our commitment to stay in touch
• Meeting and exceeding performance objectives, including but not limited to, client satisfaction results, sales rates, quality objectives, consistency guidelines, and efficiency targets

Essential Qualifications

To be successful in this role, you'll need to possess the following essential qualifications:

• Demonstrated experience in a customer support and consultative sales environment (two years+), with a proven track record of building client loyalty through excellent listening, consultative relationship building, creativity, and strong written and verbal communication
• Integrity in managing sensitive card member data and complying with all Administrative and Consistency rules related to adjusting and sales practices
• Energy for consultative sales, recommending products or services tailored to each client's needs
• Flexibility to efficiently manage a constant flow of client calls, while adjusting performance to meet various metrics, effectively manage through change, and remain positive in challenging situations
• Ability to adapt communication style to a wide range of characters and circumstances
• Commitment to executing feedback as a means to achieve individual and team performance objectives
• Technical ability to perform multitasking and navigate through PC systems and applications with speed and precision
• Practicality and reliability, as it is essential that you are working on time and adhering to your schedule every day
• High school diploma or equivalent required

Preferred Qualifications

While not essential, the following preferred qualifications would be beneficial in this role:

• Four-year degree preferred
• Additional Requirements:

+ Adaptability to work anytime between 6:00 am-2:00 am, including weekends + Work environment adaptability: All-day shift adaptability requirements

• American Express offers an excellent and diverse work environment. Superior performance is rewarded with target-driven incentives

Amex Flex

At arenaflex, we understand that with the right support, individuals and organizations can achieve great things. Whether we're supporting our clients' financial confidence to push forward, taking business to new heights, or empowering individuals to explore the world, our associates are continually rethinking what's possible and we're proud to support each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 partners, all with a shared goal to deliver an exceptional client experience every time. We back our partners with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our work-from-anywhere model that gives partners greater flexibility while ensuring we maintain the essential elements of our exceptional in-person culture. Depending on job and business needs, partners will either work on-site, in a hybrid model (a mix of in-office and virtual days), or fully remotely.

Compensation and Benefits

We offer a competitive compensation package, including:

• Pay Range: $20.00 to $21.65 hourly + bonus + benefits
• The above addresses the average time-based compensation range for this occupation demand. Ultimately, in determining your compensation, we'll consider your location, experience, and other occupation-related factors.
• Business qualification to work with arenaflex in the U.S. is required as the company will not sponsor visas for these positions.
• We support our partners and their families with benefits and programs that promote their overall well-being. That means we focus on their physical, financial, and mental health through every stage of life. Benefits include:

Serious base salaries

* Extra incentives

• 6% Organization Match on retirement savings plan
• Free financial education and financial wellness support
• Comprehensive medical, dental, vision, disability, and life insurance benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
• Free access worldwide to on-site wellness centers set up with nurses and doctors (dependent on location)
• Free and confidential counseling support through our Sound Personalities program
• Professional development and training opportunities

Eligibility

To be eligible for this role, you'll need to possess the following qualifications:

• Previous sales or customer experience preferred
• Strong communication and interpersonal skills
• Excellent customer service skills and friendly, approachable behavior
• Ability to work in a fast-paced, team-oriented environment
• Basic math skills and the ability to manage financial transactions
• Attention to detail and ability to maintain a clean and organized workspace
• Flexible working evenings, weekends, and holidays as needed
• Knowledge of the products/services offered by the company is a plus

Apply Now

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join our team and become part of a dynamic community that's shaping the future of financial services. Apply Now Apply for this job