Experienced Customer Success & Project Coordinator – AgeTech Startup

At arenaflex, we're revolutionizing the way older adults communicate and stay connected with loved ones, healthcare providers, and social events by transforming the TV into a comprehensive communication, companionship, and care platform. Our mission is to reduce loneliness and isolation, empowering seniors to thrive in their homes for longer. We're seeking a highly motivated, enthusiastic, and intelligent Customer Success & Project Coordinator to join our team as a freelance, part-time, flexible contractor. This role is perfect for someone who wants to make a meaningful impact while maintaining a healthy work-life balance. As a Customer Success & Project Coordinator at arenaflex, you'll play a vital role in supporting the rollout of our innovative technology in senior living communities. You'll be the primary point of contact for clients, providing training, documentation, and ongoing guidance to ensure seamless adoption. Your exceptional communication skills, technical acumen, and problem-solving abilities will help you navigate complex situations and drive customer satisfaction.

About the Role

We're looking for a highly skilled and adaptable individual who can thrive in a fast-paced, dynamic environment. As a Customer Success & Project Coordinator, you'll be responsible for:

• Serving as the primary point of contact for clients during the rollout process
• Providing comprehensive training, documentation, and ongoing guidance to ensure successful adoption
• Coordinating implementation timelines with senior living communities and internal teams
• Monitoring project progress, proactively addressing client concerns and roadblocks
• Gathering feedback and relaying insights to internal teams for continuous improvement
• Ensuring customers are fully equipped with the knowledge and tools needed for a seamless deployment
• Responding to inbound inquiries from potential customers and providing them with the necessary information to make informed purchasing decisions
• Following up with existing customers to ensure they stay happy and engaged throughout their subscription

Qualifications

To succeed in this role, you'll need:

• Strong people skills with the ability to build relationships and provide exceptional customer support
• Excellent verbal and written communication skills
• Organized, detail-oriented, and proactive in problem-solving
• Tech-savvy with the ability to explain technology in a simple, approachable way
• Strong problem-solving skills and attention to detail
• Motivated to grow and excel in your role and responsibilities
• Curious and hungry to learn, always looking for opportunities to grow
• Flexible and willing to wear many hats
• Experience working with senior living communities is a plus

Work Details & Compensation

As a freelance, part-time, flexible contractor, you'll enjoy:

• Flexible schedule: 20-30 hours per week
• Competitive compensation: $20-30 per hour (based on experience)
• Remote work arrangement: work from the comfort of your own home
• U.S.-based candidates only

Why Join arenaflex?

* Make a meaningful impact by improving the lives of older adults and their families

• Work remotely with flexible hours that fit your schedule
• Be part of an award-winning, innovative, and fast-growing AgeTech startup
• Grow within the company and contribute to our evolving customer success strategy

If you're passionate about making a real difference and want to be part of a mission-driven company, we'd love to hear from you! Apply today and help us bring connection, companionship, and care to more seniors across the country.

Job Types:

Part-time, Contract

Pay:

$25.00 - $30.00 per hour

Expected hours:

20 – 30 per week

Benefits:

* Flexible schedule

• Work from home

Shift:

Day shift

Work Location:

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