Experienced Customer Service Representative – HVAC / Residential Services
At arenaflex, we pride ourselves on being a trusted provider of Heating, Air Conditioning, Electrical, Plumbing, and Generator services in the Hampton Roads area. With over 75 years of experience, we have built our reputation on quality and integrity, and we're excited to expand our services to include Northeast North Carolina. As a customer-focused company, we're committed to delivering exceptional service to our customers, and we're looking for a talented Customer Service Representative to join our team.
Why Join arenaflex?
At arenaflex, we believe that our team is the backbone of our success. We're a family-oriented company that values our employees and provides a supportive work environment that fosters growth and development. Our team-oriented culture is built on the principles of quality, integrity, and customer satisfaction. We're dedicated to providing our customers with the best possible experience, and we're looking for someone who shares our passion for delivering exceptional service.
What We Offer:
* Competitive salary and benefits package
- Opportunities for career growth and development
- A supportive work environment with team collaboration
- Comprehensive benefits package for all full-time positions, including:
+ 401(k) matching + Dental insurance + Health insurance + Paid time off + Professional development assistance + Vision insurance
Job Summary:
We're seeking an experienced Customer Service Representative to join our team at our Corporate office in Chesapeake, VA. As a Customer Service Representative, you will be the welcoming face of arenaflex, engaging with customers both in-person and through phone and email interactions. You will process orders with precision and care, actively listen to customer needs, and provide tailored solutions that enhance their experience.
Key Responsibilities:
* Be the welcoming face of arenaflex, engaging with customers both in-person and through phone and email interactions
- Process orders with precision and care, ensuring a seamless experience for our customers
- Actively listen to customer needs and provide tailored solutions that enhance their experience
- Collaborate with colleagues to streamline administrative tasks and improve service delivery
- Handle cashier transactions and clerical duties efficiently
- Maintain accurate customer profiles and documentation to support our high standards of service
- Resolve customer issues with empathy and professionalism, ensuring their needs are met
- Keep customers informed about prices, scheduled work dates, and any updates
- Follow up on orders to guarantee timely completion and satisfaction
- Prepare receipts and shipping documents with attention to detail
Essential Qualifications:
* High School Diploma/GED or equivalent experience
- Previous experience with the public in a fast-paced environment is a plus; cashier experience is also valued
- Self-starter with outstanding interpersonal and communication skills, and a passion for customer service
- Ability to read and interpret documents such as manuals and instructions; skilled at writing routine reports and correspondence
- Strong time management skills and the ability to prioritize tasks effectively
- Independent worker who exercises sound judgment and problem-solving abilities
- Excellent oral and written communication skills
- Proficient with computers and technology
- Team player who takes direction well from management and supervisors
Preferred Qualifications:
* (Desired) HVAC industry-specific experience
Work Environment and Culture:
At arenaflex, we pride ourselves on our team-oriented culture and supportive work environment. Our Corporate office in Chesapeake, VA is a dynamic and fast-paced environment that requires strong communication and interpersonal skills. We're committed to providing our employees with the tools and resources they need to succeed, and we're looking for someone who is passionate about delivering exceptional customer service.
Compensation and Benefits:
* Competitive salary of $17.00 per hour
- Comprehensive benefits package, including:
+ 401(k) matching + Dental insurance + Health insurance + Paid time off + Professional development assistance + Vision insurance
- Opportunities for career growth and development
How to Apply:
If you're ready to take the next step in your career with a company that values your skills and commitment, we want to hear from you! Apply now to join our team at arenaflex and become a part of our family.
Job Type:
Full-time
Pay:
$17.00 per hour
Expected hours:
40 per week
Shift:
8 hour shift, day shift
Work Location:
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