Experienced Customer Service Specialist – Delivering Exceptional Athlete Experiences at arenaflex
At arenaflex, we're more than just a store – we're a destination, an experience, and a community that empowers athletes to achieve their dreams. Our retail stores are designed to inspire and elevate the sport experience, delivering first-class service, obsessing over our athletes, and challenging retail norms. We're committed to creating an inclusive and diverse workforce that reflects the communities we serve.
Join Our Team and Make a Difference
If you're passionate about delivering exceptional customer experiences and making a positive impact in your community, we invite you to join our team at arenaflex. As a Customer Service Specialist, you'll play a critical role in creating confidence and excitement among our athletes, and we're looking for talented individuals who share our passion for sport and customer service.
Overview
The Customer Service Specialist is responsible for providing exceptional customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
Key Responsibilities:
* Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
- Serve as primary customer service provider at the front end and liaison between customers and management.
- Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
- Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
- Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
- Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
- Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures. Maintains confidentiality of all Company information.
- Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
- Take an all-hands-on-deck approach to support the team across the store.
- Perform other tasks as assigned by management.
Teammate Traits:
Our traits set the bar as to what great teammates look like at arenaflex. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
- Ensures Accountability
- Customer-Focus
- Collaborative
- Instills Trust
- Decision-Quality/Decision-Making Abilities
- Action-Oriented
Qualifications:
* Prior retail sales, cashier, or customer-focused experience preferred.
- Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
- Ability to work extended periods of time (up to 4 hours) standing or walking.
- Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
Based on the location of the arenaflex store, you may be required to submit relevant state-mandated clearances to supervise minors.
What We Offer:
* Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support to ensure success
- A chance to make a positive impact in your community
Join Our Team Today!
If you're passionate about delivering exceptional customer experiences and making a difference in your community, we invite you to apply to join our team at arenaflex. Apply now and take the first step towards a rewarding career with a company that shares your values and passion for sport. Apply Job! Apply for this job