Experienced Customer Service Agent – English Speaker (Part-Time / Night Shift) at arenaflex

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic and fast-paced environment where no two days are ever the same? Look no further! arenaflex is revolutionizing the global transportation industry with cutting-edge technology, and we're seeking enthusiastic and customer-focused individuals like you to join our team as a Customer Service Agent.

About arenaflex

arenaflex is on a mission to transform the way people move around the world. By harnessing the power of technology, we're not only making daily commutes more efficient but also contributing to a more sustainable and environmentally friendly future. Our team is dedicated to creating a better tomorrow, and we're looking for like-minded individuals to join us on this exciting journey.

What You'll Be Doing

As a Customer Service Agent at arenaflex, you'll be at the forefront of delivering exceptional customer experiences. Your primary responsibilities will include:

• Providing first-line support through phone, email, and digital channels to ensure seamless customer interactions
• Achieving 'first contact resolution' to handle customer queries quickly and effectively, escalating issues as needed to ensure complete resolution
• Maintaining accurate and up-to-date customer records, including reasons for contact, solutions provided, and relevant information to support our customers and maintain service quality
• Fostering positive interactions in all communications, ensuring customers feel understood and supported
• Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs
• Participating in training and briefings to gain expertise and understand client and contact centre requirements
• Adhering to all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations
• Offering feedback and insights on areas that may lead to a poor customer experience
• Embodying the values of arenaflex, ensuring these are reflected in your daily work

What Skills & Experience You'll Bring to Us

To succeed in this role, you'll need to possess the following skills and experience:

• Fluent English: You have a high and fluent English (C2 level), both written and spoken
• Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email
• Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly
• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service
• Eligibility: Be eligible to work in Spain

What We Offer

As a valued member of our team, you can expect:

• Starting date: 10th of February, 2025
• Contract: Temporary (6 months)
• Salary: €9,743 gross per year
• Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed)
• Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based)
• 24 holiday days per year on a full-time basis
• Work Model: Hybrid working model
• Location: Barcelona, Spain

Additional Benefits

As a member of our team, you'll also enjoy:

• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Option to sign-up for Discounted Private Health Insurance
• Referral Program: Refer a Friend and get a Referral bonus
• Access to specialised LinkedIn training courses
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment

About Our Culture

At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. We're committed to creating an open workplace where diversity is celebrated in all its forms, including gender, race, religion, disabilities, and sexual orientation. We're dedicated to providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex.

Join Our Team

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we want to hear from you! Apply now to join our dynamic team at arenaflex and be a part of our mission to revolutionize the global transportation industry.

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