Experienced Patient Billing Customer Service Representative – Remote Opportunity

At arenaflex, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! arenaflex's Patient Billing Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the place for you!

Responsibilities:

- Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers. - Initiate payment plans for patients for outstanding balances. - Routinely utilize multiple resources to resolve patient inquiries while on the phone. - Maintain performance goals. - Ability to become proficient with processes after completing a structured training program.

Key Performance Indicators:

- First Call Resolution (FCR) rate - Average Handling Time (AHT) - Customer Satisfaction (CSAT) scores - Net Promoter Score (NPS) - Quality Monitoring (QM) scores

Knowledge, Skills, and Abilities:

- Ability to work and learn in a fast-paced environment - Attention to detail - Perform successfully in a team environment - Excellent organization skills - Proficiency navigating multiple computer screens and applications - Alpha-Numeric data entry proficiency - Excellent communication skills - Strong problem-solving and analytical skills - Ability to multitask and prioritize tasks effectively - Strong customer service skills with a focus on empathy and understanding

Qualifications:

- High School Diploma or equivalent required - Minimum 1+ year work experience required - Previous work in medical billing, customer service, insurance claims, EOB, call center, fast-paced environment strongly preferred - Previous work in high-volume calls environment with several computer windows open highly desirable - Previous interaction and communications with patients regarding medical information strongly preferred

Technical/Other Requirements:

- Internet download speed of at least 50 megabytes per second connectivity required (if working remotely) - Dedicated area to perform duties without interference; will be structured environment with structured breaks - Ability to manage time and tasks independently while maintaining productivity - Reliable computer and internet connection - Strong typing skills (at least 40 wpm) - Familiarity with CRM software and other customer service tools

Why Join arenaflex as a Customer Service Support Representative?

- Work from home opportunity! - Quarterly variable bonus potential! - Generous paid time off! - Medical, Vision, and Dental Insurance Options! - Flexible Spending Accounts! - 401(k) and Employee Stock Purchase plans! - No Charge Lab Testing! - Fitness Reimbursement Program! - And many more incentives!

Pay Range:

- $15.25-$16.00 or State/Local minimum wage, if higher.

Shift and Schedule:

- The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST). - Offers shift differential – 10% for 11am-8pm (EST) shift

Benefits:

- Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: - Medical - Dental - Vision - Life - STD/LTD - 401(k) - Paid Time Off (PTO) or Flexible Time Off (FTO) - Tuition Reimbursement - Employee Stock Purchase Plan - Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Diversity, Equity, and Inclusion:

- arenaflex is proud to be an Equal Opportunity Employer: - As an EOE/AA employer, arenaflex strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. - We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon: - Race - Religion - Color - National origin - Gender (including pregnancy or other medical conditions/needs) - Family or parental status - Marital, civil union or domestic partnership status - Sexual orientation - Gender identity - Gender expression - Personal appearance - Age - Veteran status - Disability - Genetic information - Or any other legally protected characteristic.

Accessibility:

- If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility.

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