Experienced Full Stack Product Launch Customer Solution Manager - Tech, arenaflex Robotics
Are you a seasoned leader with a passion for innovation and customer-centricity? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we want to hear from you! arenaflex Robotics is on a mission to revolutionize the way we work and live, and we're looking for a talented Product Launch Customer Solution Manager to join our team.
About arenaflex Robotics
At arenaflex Robotics, we're a team of innovators, thinkers, and doers who are passionate about using the latest advances in robotics and software to solve real-world problems. We're committed to delivering Earth's most customer-centric experiences, and we're looking for someone who shares our vision and values. Our team is made up of smart, talented individuals who are not afraid to think big and push the boundaries of what's possible.
The Product Launch Team
The Product Launch team is the primary link between arenaflex Robotics Engineering & Product Development and Amazon Operations during the rollout of new automation solutions into live Amazon Fulfillment and Transportation Centers. As the lead Product Launch CSM-T, you will work cross-functionally to plan and execute the end-to-end launch and field testing of new technologies, including on-site integration testing and system performance ramp. You will become an expert in the new technologies, leading engineering issue triages and performance deep dives. You will own the planning and execution of all Product Launch deliverables while guiding and directing a team of on-site field engineer resources.
Key Responsibilities
* Develop and document product launch strategy for the new technologies, working cross-functionally with technical and non-technical stakeholders
- Own the end-to-end product launch plan and track the deliverables, milestones, and risks from the cross-functional launch team
- Hold regular launch readiness meetings with program stakeholders, executive management, and coordinate stakeholder collaboration for these meetings. Own and execute the communication plans.
- Coordinate arenaflex Robotics staff onsite during the initial product launch and testing, including full-time and contracted team members
- Establish and continuously manage partnerships with operations leadership at our test sites
- Identify requirements and capture "voice of the customer" product/service feedback to influence product design and development priorities.
- Coach site leaders on arenaflex Robotics best practices and robotics systems and tools.
- Travel up to 35% of the time to Amazon Fulfillment and Transportation Centers
Requirements
* 3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
What We Offer
* Competitive base pay ranging from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market
- Total compensation package, including equity, sign-on payments, and other forms of compensation
- Full range of medical, financial, and/or other benefits
- Opportunity to work on cutting-edge projects and technologies
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
What We're Looking For
* A seasoned leader with a passion for innovation and customer-centricity
- Excellent communication and project management skills
- Ability to work cross-functionally and build strong relationships with stakeholders
- Strong analytical and problem-solving skills
- Experience with PMP, SCRUM/Agile, or SAFe methodologies
- Strong technical background and ability to communicate technical concepts to non-technical stakeholders
- Passion for delivering Earth's most customer-centric experiences
How to Apply
If you're a motivated and talented individual who is passionate about innovation and customer-centricity, we want to hear from you! Please submit your application, including your resume and a cover letter, through our internal or external career site. We can't wait to hear from you! Apply Job! Apply for this job