Experienced Customer Support Representative – Remote Part-Time Opportunity at arenaflex
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a key member of our remote team, you'll play a vital role in supporting our clients and helping them achieve their goals. If you're passionate about delivering top-notch service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions that empower businesses to succeed. Our team of experts is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks. With a focus on remote work, we offer the flexibility and autonomy you need to thrive in a dynamic environment.
Job Summary
We're seeking an experienced Customer Support Representative to join our remote team on a part-time basis. As a key member of our support team, you'll be responsible for providing exceptional customer service, resolving issues, and ensuring that our clients receive the support they need to succeed. If you have a passion for delivering top-notch service, a knack for problem-solving, and a strong work ethic, we encourage you to apply.
Responsibilities
As a Customer Support Representative at arenaflex, you'll be responsible for:
- Support Ticket Triage: Review and prioritize incoming support tickets, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.
- Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals.
- Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information.
- Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.
- Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC).
- Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information.
Essential Qualifications
To be successful in this role, you'll need:
- At least 1 year of client-facing customer support experience
- Microsoft Office, Excel, and other productivity software skills
- Healthcare background/terminology experience
- Great communication and multitasking abilities
Preferred Qualifications
While not required, the following qualifications will make you a strong candidate:
- Bachelor's degree
- Experience with Zoho Desk (Help Desk) software
Skills and Competencies
To succeed in this role, you'll need:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong organizational and time management skills
- Ability to work independently and as part of a remote team
- Strong technical skills, including Microsoft Office and Zoho Desk (Help Desk) software
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Representative, you'll have opportunities to:
- Develop your technical skills and knowledge of our products and services
- Take on new challenges and responsibilities as you grow in your role
- Collaborate with cross-functional teams to drive business results
- Participate in ongoing training and development programs to enhance your skills and knowledge
Work Environment and Company Culture
As a remote team member, you'll have the flexibility to work from anywhere, at any time, as long as you're available during EST hours (9AM-5PM). Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We're a team of passionate individuals who are dedicated to delivering exceptional customer experiences and driving business results.
Compensation, Perks, and Benefits
As a part-time Customer Support Representative at arenaflex, you'll receive:
- Competitive hourly rate of $20-24/hour
- Benefit packages, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching
- Paid sick leave and/or other paid time off as provided by applicable law
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.
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