Experienced Bilingual Affiliate Customer Service Associate - Spanish (Hybrid) at arenaflex

At arenaflex, we're passionate about empowering songwriters and publishers to succeed in the ever-evolving music industry. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences, fostering strong relationships, and driving business growth. If you're a motivated, bilingual professional with a passion for customer service, we want to hear from you!

About arenaflex

arenaflex is a leading music industry organization dedicated to supporting the creative and professional needs of songwriters and publishers. With a rich history and a commitment to innovation, we're constantly pushing the boundaries of what's possible in the music industry. Our team is passionate about creating a culture of excellence, diversity, and inclusion, where everyone feels valued and empowered to succeed.

Job Summary

We're seeking an experienced Bilingual Affiliate Customer Service Associate to join our team in Nashville, TN. As a hybrid employee, you'll work from our office three days a week, enjoying a dynamic and collaborative work environment. In this role, you'll provide exceptional customer service to our songwriter and publisher customers, handling a high volume of inquiries, resolving issues, and promoting a culture of excellence and empathy.

Key Responsibilities

* Provide exceptional customer service in both English and Spanish, addressing front-line inquiries, resolving issues, and promoting a culture of excellence and empathy.

• Effectively handle a high volume of affiliate contacts and inquiries, primarily via telephone and email, with a focus on delivering timely and accurate responses.
• Research and respond to a wide variety of inquiries, including assistance registering songs and account maintenance, with a focus on building strong relationships and driving customer satisfaction.
• Effectively capture notes and documents relevant details into our CRM system with every contact, ensuring accuracy and thoroughness.
• Demonstrate a results-driven approach, meeting productivity standards, completing work in a timely manner, and striving to increase productivity.
• Escalate inquiries requiring additional research to case management as needed, ensuring seamless issue resolution.
• Other duties as assigned, including supporting our BMI Core Values and cultivating a culture of diversity and inclusion.

Position Qualification Requirements

* College degree preferred.

• One-year previous Call Center or similar customer service experience preferred.
• Music industry experience preferred.
• Experience with Customer Relationship Management (CRM) tools preferred.

Skills and Competencies

* Exceptional communication skills, including the ability to listen, write, and speak effectively in both English and Spanish.

• Strong interpersonal skills, with the ability to establish good working relationships internally and externally, including strong negotiation and conflict management skills.
• Results-driven achiever with exemplary planning and organizational skills, detail-oriented, and highly motivated.
• Fluent in both English and Spanish, with strong written and verbal communication skills in both languages.
• Innovative problem-solver who can generate workable solutions and resolve issues.
• Flexible and adaptable, with the ability to manage multiple priorities, assignments, and tasks in a high-paced environment.
• Resourceful team player who excels at building relationships with affiliates and colleagues.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills and expertise. As a Bilingual Affiliate Customer Service Associate, you'll have access to:

• Ongoing training and development opportunities to enhance your customer service skills and knowledge of the music industry.
• Mentorship and coaching from experienced colleagues to support your career growth and development.
• Opportunities to take on new challenges and responsibilities, with a focus on promoting a culture of excellence and innovation.
• A dynamic and collaborative work environment, with a focus on teamwork and collaboration.

Work Environment and Company Culture

Our Nashville office is a vibrant and dynamic space, with a focus on collaboration, innovation, and creativity. As a hybrid employee, you'll enjoy a flexible work schedule, with three days a week spent working from our office. Our company culture is built on a foundation of excellence, diversity, and inclusion, with a focus on promoting a culture of empathy and understanding.

Compensation, Perks, and Benefits

We offer a competitive salary range, with a focus on recognizing individual qualifications, skills, experience, and education. In addition to cash compensation, we offer a comprehensive benefits package, including:

• Health, dental, and vision insurance.
• 401K with employer match.
• Flexible spending accounts.
• Paid vacation and paid sick/personal time.
• 12 paid calendar holidays.
• Paid volunteer time off.
• Summer hours that offer more time for fun in the sun.
• Company-paid life insurance.
• Up to 12 weeks paid parental leave.
• Tuition assistance for qualified team members.
• Commuter benefits (New York).
• Amazing and engaging culture.
• Employee Resource Groups.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to providing equal employment opportunities to all applicants, without regard to race, color, sex, religion, nationality, age, sexual orientation, gender identity and/or expression, veteran's or marital status, disability, or any other cultural factor.

How to Apply

If you're a motivated, bilingual professional with a passion for customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job