Experienced Customer Service Agent – Full Time and Part Time Opportunities at arenaflex

At arenaflex, we're revolutionizing the way people shop for cars, and we're looking for talented individuals to join our team as Customer Service Agents. As a Customer Service Agent at arenaflex, you'll play a vital role in delivering exceptional customer experiences, ensuring our customers feel valued and supported throughout their journey with us.

About arenaflex

arenaflex is a leading retailer of used cars, with over 200 locations nationwide. We've disrupted the auto industry by delivering honest, transparent, and high-integrity experiences that our customers love. Our team of over 25,000 associates is passionate about delivering iconic customer experiences, and we're committed to helping every associate grow their career and achieve their best.

Job Summary

As a Customer Service Agent at arenaflex, you'll work under general supervision to deliver exceptional customer service by supporting the Service Department. You'll be responsible for answering incoming service calls, assisting customers on the phone and in person, and providing written messages to the responsible party in a timely manner. You'll also be responsible for completing reminder calls, filing repair orders, and auditing sublet invoices to ensure they're processed and resolved per arenaflex guidelines.

Key Responsibilities

* Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.

• Assist Customer Advisors/Service Consultants with customers when needed.
• Answer basic service department questions, schedule service appointments, and route customers' calls.
• Provide written messages to the responsible party in a timely manner.
• Complete reminder calls for customers scheduled for an appointment.
• Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments.
• Contact customers with Repair Requests to schedule appointments.
• File repair orders and all supporting documentation daily.
• Audit all sublet invoices to ensure they're processed and resolved per arenaflex guidelines.
• Ensure the loaner log and dealer tags are always in compliance with audit requirements.

Essential Qualifications

* Accountable to Associate 1 Competency Model

• Demonstrate exceptional interpersonal, communication, and customer service skills.
• Demonstrate exceptional telephone etiquette and active listening skills.
• Execute Retail Service Standardized Work
• Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
• Maintain or exceed the arenaflex guidelines for customer satisfaction.
• Read, interpret, and transcribe data in order to maintain proper records.
• Intermediate computer skills, including spreadsheet knowledge.

Preferred Qualifications

* Successfully work with associates in other departments within the store.

• Perform multiple duties in a high-energy, fast-paced working environment.
• Demonstrate above-average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
• Stay current in arenaflex provided training in all areas of the Service process.
• Possess intermediate computer skills.

Working Conditions

* Primarily indoor environment; may include working at times in noisy conditions.

• May require sitting or standing for extended periods of time.
• Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
• Follow all arenaflex, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas.
• Adhere to all arenaflex policies, including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.

Benefits and Perks

* Competitive compensation and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support
• Flexible scheduling and work-life balance

Why Join arenaflex?

* arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

• Upon an applicant's request, arenaflex will consider reasonable accommodation to complete the arenaflex Job Application.
• arenaflex is committed to diversity, equity, and inclusion, and we strive to create a workplace that reflects the diversity of our customers and communities.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic and innovative team, apply now to become a Customer Service Agent at arenaflex. Visit our website to learn more about our company culture and values, and to submit your application. Apply for this job