Experienced Customer Support Specialist – Work From Home (WFH) Representative for arenaflex
At arenaflex, we're revolutionizing the way our customers engage with the latest product offerings, media, and entertainment. As a member of our team, you'll redefine the customer experience and take the lead from the comfort of your home. We're seeking an experienced Customer Support Specialist to join our team as a Work From Home (WFH) Representative, serving as the first line of technical support for our consumer or business customers.
About arenaflex
arenaflex is a global leader in communications and technology, dedicated to delivering a best-in-class customer experience. With a rich history of innovation and a commitment to excellence, we're shaping the future of customer support. As a WFH Representative, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers.
Job Summary
As a Customer Support Specialist, you'll serve as the voice of arenaflex, providing exceptional technical support to our customers. You'll take on complex call types, ranging from service support and billing to retention and repair, and troubleshoot technical issues with ease. Your success will depend on your ability to deliver a best-in-class customer experience, and you'll be incentivized by resolving technical issues and offering operational improvements.
Key Responsibilities
* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
- Troubleshoot and resolve customer-impacting issues, such as voice and data issues that span multiple networks and interdependent network elements
- Assist customers with products and services, including laptop connect services, air cards, USB devices, initial setup, and configuration of arenaflex-provided software and applications
- Proactively engage T3 support (network and IT) to address and resolve issues
- Remain proficient in all billing, rate plan, and feature matters
WFH Requirements
* Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- Company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
- Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
- Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Preferred Qualifications
* 6 months to 1 year of customer service/sales work experience
- Familiarity with Windows computers
- An ability to deliver regular and reliable attendance
What's in it for you?
* Paid-training that you'll be required to complete from home, as well as resources to encourage your career growth
- A competitive compensation package, starting at $19.85 per hour
- An amazing benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
- 50% employee discount on eligible arenaflex wireless plans (up to two accounts per employee) and wireless accessories
- Free arenaflex TV or U-verse TV - $10 tech and/or equipment fees may apply
- arenaflex wireless home phone and internet (up to 10 lines)
- arenaflex phone (formerly U-verse Voice) and Digital Life
- 4-6 weeks of training on the latest technology, devices, and our entire lineup of products, services, and promotions
Work Environment and Company Culture
As a WFH Representative, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers. You'll have the flexibility to work from the comfort of your own home, with the support of a dedicated team and the resources you need to succeed. Our company culture is built on a foundation of innovation, excellence, and customer-centricity, and we're committed to creating a work environment that's inclusive, supportive, and empowering.
How to Apply
If you're ready to join our team and take the lead as a Customer Support Specialist, we encourage you to apply today. Please visit our website to submit your application, and don't forget to follow us on social media to stay up-to-date on the latest news and opportunities at arenaflex.
Expected Salary:
$19.85 per hour
Location:
Maine
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