Experienced Customer Service Specialist - Order Management (3rd Shift) at arenaflex

Are you ready to join a team that makes a difference in people's lives every day? Do you have a passion for delivering exceptional customer service and a knack for problem-solving? Look no further than arenaflex, a leading humanitarian organization dedicated to helping people in need throughout the United States and around the world. Why Choose arenaflex? As one of the nation's premier humanitarian organizations, arenaflex is committed to delivering its programs and services in a culturally competent manner, reflecting the diverse communities it serves. Our work environment is collaborative, respectful, and inclusive, with a focus on building allyship and a culture of belonging that empowers all team members. We believe that everyone has a unique perspective to share, and we're committed to creating a workplace where everyone can thrive. Our Mission arenaflex is dedicated to helping people in need, and we're looking for talented individuals like you to join our team. As a Customer Service Specialist - Order Management, you'll play a critical role in ensuring that our customers receive the products and services they need to save lives. You'll work closely with hospitals, blood banks, and other healthcare organizations to manage orders, resolve issues, and provide exceptional customer service. Key Responsibilities As a Customer Service Specialist - Order Management, your key responsibilities will include: * Receiving and processing routine orders for blood and pharmaceutical products, as well as transfusion-related supplies * Ensuring accurate order entry and order fulfillment, and making follow-up calls to resolve any issues * Determining the most economical method of transportation for hospital shipments * Maintaining and working with data, tools, and computer programs to facilitate management and monitoring of product and service information * Rotating inventory of primary and remote facilities to ensure adequate supplies of products for customer needs * Providing customer service to clients, including proactive communication to increase customer satisfaction * Investigating and resolving hospital shipment problems * Receiving, investigating, and communicating related to customer concerns, and completing customer concerns documentation accurately and timely * Assisting hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures What You Need to Succeed To be successful in this role, you'll need: * High school diploma or equivalent required * Minimum one year of related experience or equivalent combination of education and related experience required * Progressive experience in a dynamic, multi-task operational environment preferred * Experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics is preferred * Excellent oral and written communication skills * Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer) * Excellent organizational skills, with the ability to handle multiple priorities effectively * Problem-solving and analytical skills * Working knowledge of computers Benefits for You As a member of the arenaflex team, you'll enjoy a comprehensive benefits package that includes: * Medical, dental, and vision plans * Health spending accounts and flexible spending accounts * Paid time off and holidays * 401(k) with 6% match * Paid family leave * Employee assistance * Disability and insurance: short and long term * Service awards and recognition Work Environment As a remote worker, you'll have the flexibility to work from home and enjoy a comfortable and productive work environment. You'll be part of a collaborative and inclusive team that values diversity and promotes a culture of belonging. Career Growth Opportunities At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and professional certifications. How to Apply If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission, and to submit your application. Equal Opportunity Employer arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that reflects the communities we serve, and we're proud to be an EONS partner, connecting national service alumni with opportunities in the workforce. Volunteer Opportunities If you're interested in volunteering with arenaflex, please visit our website to learn more about our volunteer opportunities and to apply. Apply Now! Don't miss this opportunity to join a team that makes a difference in people's lives every day. Apply now to become a Customer Service Specialist - Order Management at arenaflex! ```html

Join the arenaflex Team!

As a Customer Service Specialist - Order Management, you'll play a critical role in ensuring that our customers receive the products and services they need to save lives. You'll work closely with hospitals, blood banks, and other healthcare organizations to manage orders, resolve issues, and provide exceptional customer service.

Key Responsibilities:

• Receiving and processing routine orders for blood and pharmaceutical products, as well as transfusion-related supplies
• Ensuring accurate order entry and order fulfillment, and making follow-up calls to resolve any issues
• Determining the most economical method of transportation for hospital shipments
• Maintaining and working with data, tools, and computer programs to facilitate management and monitoring of product and service information
• Rotating inventory of primary and remote facilities to ensure adequate supplies of products for customer needs
• Providing customer service to clients, including proactive communication to increase customer satisfaction
• Investigating and resolving hospital shipment problems
• Receiving, investigating, and communicating related to customer concerns, and completing customer concerns documentation accurately and timely
• Assisting hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures

What You Need to Succeed:

• High school diploma or equivalent required
• Minimum one year of related experience or equivalent combination of education and related experience required
• Progressive experience in a dynamic, multi-task operational environment preferred
• Experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics is preferred
• Excellent oral and written communication skills
• Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer)
• Excellent organizational skills, with the ability to handle multiple priorities effectively
• Problem-solving and analytical skills
• Working knowledge of computers

Benefits for You:

• Medical, dental, and vision plans
• Health spending accounts and flexible spending accounts
• Paid time off and holidays
• 401(k) with 6% match
• Paid family leave
• Employee assistance
• Disability and insurance: short and long term
• Service awards and recognition

How to Apply:

Visit our website to learn more about arenaflex and our mission, and to submit your application.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.

Volunteer Opportunities:

Visit our website to learn more about our volunteer opportunities and to apply.

Apply Now!

Don't miss this opportunity to join a team that makes a difference in people's lives every day. Apply now to become a Customer Service Specialist - Order Management at arenaflex!

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