Experienced Customer Service Agent – Partner Support Specialist at arenaflex

Job Summary:

Join arenaflex, a leading mobility assistance company, as an Experienced Customer Service Agent – Partner Support Specialist. As a key member of our Partner Support team, you will be responsible for resolving complex inquiries from partners and executives with efficiency and professionalism. Your mission is to transform complex inquiries into successful outcomes, ensuring partners and customers feel supported and valued. If you're a skilled communicator with a passion for delivering exceptional customer experiences, we want to hear from you!

About arenaflex:

arenaflex is a world-leading mobility assistance company that has revolutionized the way people move around. We're committed to providing innovative solutions that make a real difference in people's lives. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this exciting journey.

Responsibilities:

As an Experienced Customer Service Agent – Partner Support Specialist, you will be responsible for:

• Achieving cross-training in arenaflex's essential platforms, including CSS, Hero, LYFT, and InContact, within the first 2 months
• Performing inbound and outbound calls/chats to resolve inquiries from partners and executives
• Cross-training for case creation and effectively performing Job Management (JM) tasks by identifying the root cause of the issue
• Understanding workflows and ensuring proper escalation paths are followed
• Demonstrating the ability to make independent, executive decisions when handling cases within the next 4 months
• Elevating partnerships and customer interactions to create a consistent and streamlined workflow across cases within 6-8 months
• Ensuring timely and accurate execution of all tasks within assigned workload
• Building a strong foundation with partners, fostering ongoing trust and collaboration
• Demonstrating accountability in all deliverables

Requirements:

* Minimum of 2 years of experience in conflict resolution

• Minimum of 1 year of experience in cross-functional team collaboration
• Proficiency in handling inbound and outbound calls/chats with a focus on resolution and stakeholder satisfaction
• Chat experience with the ability to manage multiple conversations simultaneously
• Typing Speed: Minimum of 50 WPM
• Experience communicating with higher leadership, including partners, executives, and senior management
• Proven ability to critically think through challenging or vague situations to reach effective resolutions
• Demonstrated experience documenting cases clearly and effectively for diverse audiences
• Ability to multitask and prioritize tasks under tight deadlines in a fast-paced environment

Key Competencies:

* The go-to person for resolving complex partner and executive inquiries, leveraging expertise to deliver timely and high-quality solutions

• A strong communicator with above-average skills in both written and oral formats, capable of engaging with stakeholders at all levels, including senior leadership
• Comfortable working in a high-pressure, fast-paced environment where priorities shift rapidly
• Proficient in proactively managing VIP cases and fostering strong relationships with partners and executives
• Equipped with grace under fire, excelling under pressure while maintaining a stakeholder-first approach

The Nitty Gritty:

* Location: This position is remote, and you have the option of working from anywhere in the U.S.!

• Manager: You'll report to the Partner Support Queue Supervisor
• Compensation: The starting base rate for this position is $17.00 per hour. Individual pay is determined by job-related skills, experience, and relevant education or training
• Benefits: arenaflex offers a comprehensive benefits package, including short-term disability, long-term disability, and life insurance, as well as three medical plans, two dental plans, a vision plan, and other valuable benefits. You'll have 12 holidays off and accrue between 10-20 days of paid time off annually based on your years of service. We match 100% on the first 3% you contribute to our 401(k) and then 50% of the next 2% you contribute

Our Fair Hiring Practices:

arenaflex is an equal opportunity employer that celebrates diversity and promotes inclusion. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. We do not discriminate against any applicant or employee on the basis of race, ethnicity, color, national origin, ancestry, citizenship, religion, creed, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender, gender identity or expression, physical or mental disability, or any other characteristic protected by federal, state or local law.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now by visiting our website at [www.getarenaflex.com](http://www.getarenaflex.com). Apply for this job