Experienced Customer Care Representative (Hybrid) – Automotive Industry
At arenaflex, we're revolutionizing the wholesale remarketing industry with our cutting-edge digital marketplace for used vehicles. As a leader in the automotive remarketing space, we're committed to delivering exceptional customer experiences and innovative solutions that drive success for our clients. We're now seeking an experienced Customer Care Representative to join our dynamic team in Mesa, AZ.
About arenaflex
arenaflex is a technology company that's transforming the way used vehicles are bought and sold. Our mission is to make wholesale easy, empowering our customers to achieve their goals with confidence. We're a data-driven organization that's passionate about innovation, collaboration, and entrepreneurial spirit. Our values are built on four pillars:
- Driven Waybuilders: We're a team of challenge-seekers who build, create, and innovate to drive success.
- Relentless Curiosity: We're always seeking to understand and improve our customers' experiences.
- Smart Risk-Taking: We transform risk into progress through data, experience, and intuition.
- Fearless Ownership: We deliver what we promise and learn along the way.
What We Offer
As a valued member of our team, you'll enjoy a comprehensive benefits package that includes:
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer-paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
The Role
As a Customer Care Representative, you'll play a critical role in providing exceptional customer support and effective communication. Your responsibilities will include:
- Monitoring online and in-person transport orders, providing updates and information to consigners on the status of their transport orders
- Handling an average of 80 to 100 inbound calls daily, providing prompt and professional assistance to customers
- Ensuring accurate data entry in the interactive platform, addressing discrepancies and updating orders as needed
- Processing and organizing inbound transport requests via phone and email, ensuring timely communication and resolution
- Maintaining constant communication with other transportation teams to proactively identify and track possible issues with automotive transport orders
- Actively entering data into customer spreadsheets throughout the day, keeping records intact and up-to-date for customer review
- Performing other duties as assigned by your Supervisor
You
We're looking for a customer-focused individual with:
- High School Diploma or GED
- 2+ years of experience in a call center environment
- Excellent interpersonal skills with proven ability to influence, defuse, reconcile, and remedy customer issues (conflict resolution) to create a win-win solution
- Strong ability to establish and maintain effective working relationships with co-workers, supervisors, and vendors
- Exceptional active listening skills, with the ability to restate and communicate effectively in both written and verbal forms
- Proficiency in prioritizing, multitasking, and managing tasks in a fast-paced environment
- Proven problem-solving and decision-making skills, with a focus on meeting deadlines
- Preferred Experience: Auction or transportation industry experience
- Familiarity with Google Suite tools
Nice to Have's
* Experience working in a transportation or logistics role
- Advanced organizational skills with an emphasis on data accuracy and documentation
- Previous experience in cross-functional team communication
Work Environment
As a hybrid employee, you'll work from our Mesa, AZ office on Tuesdays and Thursdays, with the flexibility to work remotely on other days. Our office is a collaborative and dynamic space that fosters innovation and creativity.
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional customer experiences and driving innovation in the automotive remarketing industry. We're committed to our values and strive to create a work environment that's inclusive, supportive, and empowering. If you're a customer-focused individual with a passion for innovation and collaboration, we'd love to hear from you!
Apply Now
If you're ready to join a dynamic team that's shaping the future of wholesale remarketing, apply now! We can't wait to hear from you and explore how you can contribute to our mission. Apply Job! Apply for this job