Experienced Project Management Professional – Remote Customer Service Operations

At arenaflex, we're revolutionizing the way we deliver exceptional customer experiences. As a key member of our Reservations team, you'll play a vital role in shaping the future of our customer service operations. We're seeking a highly skilled and motivated Project Management Professional to lead the development and execution of a Center of Excellence for vital portfolio management. If you're passionate about driving business growth, have a knack for collaboration, and thrive in a fast-paced environment, we want to hear from you.

About arenaflex

arenaflex is a leading airline that's committed to providing unparalleled customer experiences. We're constantly innovating and pushing the boundaries of what's possible in the industry. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our journey.

The Role

As an Experienced Project Management Professional, you'll be responsible for leading the project management of high-value initiatives across the RES division. You'll work closely with cross-functional teams to drive business growth, improve processes, and enhance customer satisfaction. Your expertise will be instrumental in shaping the future of our customer service operations, and you'll have the opportunity to make a real impact on our business.

Key Responsibilities

* Lead the project management of high-value initiatives across the RES division, including organizing tasks from project inception to execution and conclusion

• Develop and maintain project artifacts, including project plans, project contracts, risk and issue logs, and dashboards
• Manage multiple simultaneous projects of varying complexity and priority, across different teams or stakeholders
• Collaborate with cross-functional teams to drive business growth, improve processes, and enhance customer satisfaction
• Foster effective communication methodologies and implement cycles, exercises, and projects that result in optimal dissemination of information and communication consistency
• Support the development of business cases, prioritization, and divisional portfolio management
• Establish and maintain strong relationships and feedback loops between leaders, functional partners, and cross-divisional arenaflex teams
• Support the growth and development of the RES PMO capability and the establishment of a Center of Excellence for vital portfolio management

What You Need to Succeed

* Exceptional organizing, coordination, and innovative problem-solving skills

• Demonstrated ability and a proven track record of success in managing and delivering multiple projects of varying sizes and complexity
• Unparalleled communication and interpersonal skills, the ability to work across the organization, and the ability to build and effectively manage relationships with partners and senior leadership
• Ability to lead and work independently and within a team
• Proficiency in written and oral communications, and the ability to produce concise reports for executive presentations
• Should perform acceptably in their current position
• Models arenaflex's Standards of the Street, guiding principles, and safety-conscious behaviors
• Where allowed by relevant regulation, you have received or will receive the COVID-19 vaccination by the date of hire to be considered for U.S.-based work, while possibly not already employed by arenaflex, Inc.
• Consistently prioritizes the safety and security of self, others, and personal information
• Embraces diverse individuals, perspectives, and styles
• Has a high school diploma, GED, or equivalent
• Is at least 18 years old and has approval to work in the US

What Will Give You an Edge

* Project Management Professional (PMP) certification or experience managing projects according to Project Management Institute (PMI) principles

• Experience with PowerApps, Sharepoint, and project management software is highly desired
• Thrives in a high-profile environment with fluid needs, ambiguity, and aggressive timelines

Why Join arenaflex?

* arenaflex is a leader in the airline industry, and we're committed to providing unparalleled customer experiences

• Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our journey
• We offer a dynamic and fast-paced work environment that's perfect for motivated and innovative professionals
• arenaflex is a company that values diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all employees
• We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off
• arenaflex is a company that's committed to giving back to the community, and we offer opportunities for employees to get involved in volunteer work and community service

How to Apply

If you're a motivated and innovative professional who's passionate about delivering exceptional customer experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply Now! Apply for this job