Experienced Customer Service Representative – Collections and Account Management (Remote)

Join arenaflex in shaping the future of retail and customer experience

At arenaflex, we're committed to making a positive impact on the lives of our customers and employees alike. As a Fortune 50 company with over 400,000 team members worldwide, we're one of America's leading retailers, dedicated to helping all families discover the joy of everyday life. Our iconic brand is built on a foundation of caring for our communities, investing in our people, and prioritizing relationships, growth, and success.

About arenaflex Enterprise Services (AES)

Our Target Enterprise Services (TES) organization is at the forefront of innovation, driving conversations with customers and team members alike. From customer service specialists and product designers to supplier managers and financial and HR analysts, TES encompasses various key and high-visibility areas that elevate and nurture arenaflex's exceptional reputation. We cultivate loyalty and satisfaction through exceptional service and support, fostering a culture of responsive, informed, and dedicated providers – from the inside out – through company services our people can rely on.

About the Role

As a Home-Based Sr. Specialist in Collections, you'll play a critical role in delivering exceptional customer experiences and driving business results. You'll interact with customers, negotiate bill arrangements, and provide personalized solutions to complex account situations. Your expertise will be guided by arenaflex's credit regulations, procedures, and laws, ensuring a seamless and respectful experience for our customers.

Key Responsibilities:

* Interact with customers to negotiate bill arrangements for both inbound and outbound collections

• Provide a personalized and empathetic experience for credit accountholders, demonstrating courtesy, friendliness, and a deep understanding of their needs
• Responsible for genuine expertise and adherence to all credit regulations, procedures, account fee terms, billing/collections structures, and state and federal laws, guidelines, and policies governing credit and collections
• Demonstrate problem-solving skills through probing or making recommendations for handling exceptional account situations (e.g., bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.)
• Work in a multi-media environment (emails, phone calls, chat messages, and letters) that's fast-paced and requires prioritization of work
• Collaborate with internal stakeholders to resolve customer issues and improve overall customer satisfaction

Requirements:

* High School Diploma or GED

• Ability to work a flexible schedule, including nights, weekends, and holidays
• 1-2 years of previous customer experience or customer service experience
• Excellent verbal and written communication skills, including listening, negotiating, and decision-making abilities
• Experience handling escalated customer complaints
• Ability to apply various facts and reasserts to respond to questions, identify issues, and resolve customer problems
• Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
• Access to a home workspace that is free from noise distractions
• Hardwired internet at your home location (using an Ethernet cable to directly connect the Target-issued laptop to the modem or router)
• Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
• Ability to interact through a Target-issued internet digital camera for required meetings, training, and/or interactions
• Ability to securely lift and carry up to 25 pounds of equipment

What We Offer:

* Competitive hourly rate of $18/hour

• Comprehensive benefits package, including medical, vision, dental, life insurance, and more
• 401(k) plan with company match
• Employee discount
• Quick-term disability
• Long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the power of diversity, equity, and inclusion, and we're dedicated to fostering a culture that values and celebrates individuality. Join our team and become part of a community that's passionate about making a difference in the lives of our customers and employees.

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our commitment to excellence. Apply for this job