Experienced Data Entry Clerk – Billing and Customer Service Support

At arenaflex, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a global organization, we're committed to creating a culture of diversity, inclusion, and growth, where talented individuals like you can thrive and make a meaningful impact. If you're passionate about data entry, customer service, and making a difference in the lives of others, we invite you to join our team as an Experienced Data Entry Clerk – Billing and Customer Service Support.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to connect people with the care, pharmacy benefits, data, and resources they need to feel their best. We're guided by a culture of diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a workplace that inspires and motivates.

Join Our Team

As a Data Entry Clerk at arenaflex, you'll be part of an elite team that's equipped with the best tools and resources, the most thorough training and learning opportunities, and a mission that can inspire you every day. You'll have the chance to make a real difference in the lives of our customers, while developing your skills and expertise in data entry, customer service, and medical billing.

Primary Responsibilities

As an Experienced Data Entry Clerk – Billing and Customer Service Support, your primary responsibilities will include:

• Data entry of billing mnemonics and all required billing information that appears on imaged requisitions (such as US postal address, medical codes, insurance carrier details, etc.)
• Following procedural guidelines to enter information in the systems and answering patient inquiries
• Navigating multiple computer applications (MS Word, MS Excel, Online applications, Mainframe applications)
• Conducting basic research in computer applications to perform data entry (address, billing codes, reject codes, etc.)
• Data entry utilizing templates for letters and other correspondences
• Data Entry/Transfer/Enter received data from Quest Diagnostics in required applications to start the billing cycle
• Researching mail returns and updating invoices with current information in the appropriate billing system and noting the patient bills with actions taken
• Researching denied bills due to patient not being covered on the date of service, errors with the patient's information or with the insurance information provided in the claim/bill and resolving for re-billing

Essential Qualifications

To be successful in this role, you'll need:

• 1 year of data entry experience
• Customer service experience
• Professional proficiency in both English and Spanish
• Proficiency with computer, Windows PC, and web applications, including the ability to navigate and learn new and complex computer system applications
• Ability to work 40 hours/week during standard business operating hours (Monday – Friday, 7:00am – 4:30pm) with occasional overtime on weekends and holidays

Preferred Qualifications

While not required, we're looking for candidates with:

• Medical billing experience
• Proven knowledge of medical or health insurance terminology
• Proven solid Microsoft Excel skills

Skills and Competencies

To succeed in this role, you'll need:

• Strong data entry skills, with attention to detail and accuracy
• Excellent customer service skills, with the ability to communicate effectively with patients and other stakeholders
• Proficiency in multiple computer applications, including MS Word, MS Excel, and Mainframe applications
• Ability to navigate and learn new and complex computer system applications
• Strong research skills, with the ability to conduct basic research in computer applications
• Ability to work independently and as part of a team
• Strong problem-solving skills, with the ability to resolve issues and escalate as needed

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills and expertise. As a Data Entry Clerk, you'll have access to:

• Comprehensive training and learning opportunities, including on-the-job training and online courses
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment, where you can learn from and contribute to the success of our team
• A culture of diversity and inclusion, where you can bring your unique perspective and experiences to the table

Work Environment and Company Culture

At arenaflex, we're proud of our culture of diversity, inclusion, and growth. We're committed to creating a workplace that's inclusive, supportive, and empowering, where you can thrive and make a meaningful impact. Our work environment is:

• Collaborative and supportive, with a focus on teamwork and communication
• Inclusive and diverse, with a commitment to creating a workplace that reflects the communities we serve
• Fast-paced and dynamic, with a focus on innovation and continuous improvement
• Committed to excellence, with a focus on delivering high-quality results and exceeding customer expectations

Compensation, Perks, and Benefits

As a Data Entry Clerk at arenaflex, you'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed. Our compensation package includes:

• Competitive hourly rate, ranging from $16.00 to $24.42 per hour, based on full-time employment
• Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) contribution and equity stock purchase
• Incentive and recognition programs, to reward and recognize your performance and contributions
• Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise

Diversity, Equity, and Inclusion

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering, where everyone can thrive and make a meaningful impact. We believe that diversity creates a healthier atmosphere, and we're proud to be an Equal Employment Opportunity/Affirmative Action employer. We're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

How to Apply

If you're passionate about data entry, customer service, and making a difference in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

Note:

English proficiency and data entry proficiency assessment will be required after application. Apply for this job