Experienced Customer Support Representative (Remote) – Gaming and Esports Industry
At arenaflex, we're revolutionizing the world of gaming and esports by empowering fans to stake on top gamers in popular titles like Call of Duty, Madden, NBA 2K, and more. Our mission is to create a vibrant community that's passionate about gaming, and we're looking for talented individuals to join our team as Customer Support Representatives.
About arenaflex
arenaflex is a fully remote company that values continuous learning, growth, and collaboration. We empower our employees to take ownership of their work and contribute meaningfully to our mission. Our team is dedicated to fostering an environment that promotes exceptional service, innovation, and world-class support. We're committed to building a supportive and collaborative remote work environment that prioritizes a healthy work-life balance and gives you the tools and autonomy to excel in your role.
Job Summary
As a Customer Support Representative at arenaflex, you'll be the face of our company, delivering exceptional service to our customers and players worldwide. You'll be responsible for responding to customer inquiries via email and live chat, resolving disputes, and providing clear, actionable solutions to customers. If you're passionate about gaming, problem-solving, and delivering 5-star experiences, we want to hear from you!
Key Responsibilities
* Respond to customer inquiries via email and live chat with professionalism, clarity, and efficiency
- Resolve customer issues related to disputes, tournaments, billing, product/service questions, and general concerns
- Provide clear, actionable solutions to customers, ensuring they fully understand next steps and resolutions
- Monitor and manage chat queues, ensuring prompt and high-quality responses to customer inquiries
- Achieve and exceed performance metrics, including customer satisfaction (CSAT), first response time (FRT), resolution time, and quality assurance benchmarks
- Actively collaborate with team members and escalate complex issues when necessary, always prioritizing the customer experience
What Makes You a Great Fit
* Exceptional communication skills: You excel at writing clear, concise, and empathetic responses to customers
- Passion for problem-solving: You love tackling challenges and finding creative solutions to customer issues
- Customer-focused mindset: You take pride in delivering exceptional support, always aiming to go above and beyond
- High standards of performance: You're motivated to hit and exceed key metrics, with an eye for detail and accuracy
- Adaptable multitasker: Managing multiple chat conversations and inquiries simultaneously is where you thrive
- Curious and eager to learn: You're passionate about expanding your knowledge to better assist customers and stay ahead in a dynamic industry
- Passion for gaming and esports: You have a genuine interest in gaming and our mission of building a community around esports staking
Why Join arenaflex?
* We're committed to building a supportive and collaborative remote work environment that prioritizes a healthy work-life balance and gives you the tools and autonomy to excel in your role
- We value growth, innovation, and world-class customer support, and we're dedicated to creating a vibrant community that's passionate about gaming
- We offer a competitive compensation package, including a starting pay range of $40,000/yr - $50,000/yr, depending on relevant experience, skill set, qualifications, and other business and organizational needs
- We're an equal opportunity employer, and we value a diverse workforce and an inclusive culture
Working Hours and Shift Availability
* We provide exceptional support across a range of time zones to meet our customer's needs
- Our hours of operation are Monday-Sunday, 9 AM-3 AM EST
- We're ideally looking for people in the following time zones to take on these shifts:
+ Monday-Friday: 9 AM-6 PM (EST: 9 AM-6 PM, CT: 8 AM-5 PM) + Monday-Friday: 6 PM-3 AM (PT: 3 PM-12 AM, MT: 4 PM-1 AM) + Monday-Friday: 9 PM-3 AM (GMT+10: 12 PM-6 PM, GMT+11: 1 PM-7 PM) + Wednesday-Sunday: 9 AM-6 PM (EST: 9 AM-6 PM, CT: 8 AM-5 PM) + Wednesday-Sunday: 6 PM-3 AM (PT: 3 PM-12 AM, MT: 4 PM-1 AM) + Wednesday-Sunday: 9 PM-3 AM (GMT+10: 12 PM-6 PM, GMT+11: 1 PM-7 PM)
How to Apply
If you're passionate about gaming, problem-solving, and delivering 5-star experiences, we want to hear from you! Please apply through our website, and don't forget to select your preferred schedule. We'll do our best to accommodate your choice and welcome you to our team!
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status. If you have a disability or special need that requires accommodation, please email us at [email protected] to let us know.
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