Experienced Disability Access Service Video Chat Specialist – Guest Experience and Accessibility Support

At arenaflex, we're dedicated to creating a world where everyone can experience the magic of our theme parks and resorts. As a Disability Access Service Video Chat Specialist, you'll play a vital role in ensuring that our Guests with disabilities have an exceptional experience. If you're passionate about providing outstanding Guest Service and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a global leader in entertainment, media, and consumer products. Our mission is to create and deliver extraordinary experiences that inspire, delight, and connect people around the world. With a rich legacy of innovation and creativity, we're committed to making a positive impact on our communities and the environment.

Job Summary

As a Disability Access Service Video Chat Specialist, you'll be the first point of contact for Guests with disabilities who need assistance with our Accessibility Services. You'll provide personalized support, answer questions, and help Guests navigate our services, ensuring that they have a seamless and enjoyable experience. This role requires excellent communication skills, technical proficiency, and a passion for delivering exceptional Guest Service.

Responsibilities

* Proactively answer Guest accessibility-related questions and make recommendations to improve support, provide information, and handle situations related to Accessibility Services.

• Communicate efficiently through video/phone calls and balance multiple chat interactions and computer applications while being engaged and comfortable in video calls.
• Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each Guest's needs.
• Maintain integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader.
• Meet required departmental metric expectations and efficiency goals when handling Guest accounts.
• Complete all required Company training and compliance courses.
• Be flexible with work schedule, including overtime, weekends, and holidays.

Key Qualifications

* Sales and Service Experience in a customer service or contact center environment with knowledge and interest of arenaflex property, products & services.

• Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite.
• Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills.
• Written, verbal, and interpersonal communication skills.
• Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation.

Preferred Qualifications

* Previous experience working with individuals with disabilities or accessibility needs.

• Experience in related roles such as Guest Services or Guest Relations with knowledge of our Services for Guests with Disabilities.
• Sales and closing skills when overcoming objections.
• Bilingual.
• Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya.

What We Offer

* Competitive hourly rate of $18.90/hour

• Paid training class with multiple performance assessments
• Opportunity to work in an inbound contact center located at arenaflex in Orlando or Tampa, Florida
• Flexible work schedule, including overtime, weekends, and holidays
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for career growth and professional development

Work Environment and Company Culture

* arenaflex is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities.

• We're committed to creating a business environment where ideas and decisions from all people help us grow, innovate, create the best stories, and be relevant in a constantly evolving world.
• Our company culture is built on the values of innovation, creativity, and collaboration.

How to Apply

If you're passionate about providing outstanding Guest Service and have a knack for problem-solving, we want to hear from you! Apply now to become a Disability Access Service Video Chat Specialist at arenaflex. Apply Job! Apply for this job