Experienced Bilingual Customer Service Representative – Home Improvement Industry Expert

At arenaflex, we're on a mission to revolutionize the home improvement industry by providing innovative solutions for our clients. As a leading provider of lead and workflow management services, we're committed to delivering exceptional customer experiences that exceed expectations. We're now seeking an enthusiastic and self-motivated Customer Service Representative to join our team and help us achieve our goals.

About arenaflex

arenaflex is a dynamic and fast-paced company that's been at the forefront of the home improvement industry for years. Our cutting-edge platform has powered over $3 billion in annual sales, and our full-service contact center in Fort Lauderdale, Florida, is the main point of contact for our customers. We're proud of our industry-leading reputation and our commitment to delivering exceptional customer service.

The Role

As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers on a daily basis to resolve their queries, book appointments, and provide exceptional service. You'll work in a fast-paced environment, adapting to changing guidelines and priorities while maintaining a positive outlook on every call. Your excellent communication skills, both written and verbal, will be essential in conveying information and resolving customer issues.

Responsibilities

* Answer incoming calls and respond to customer requests in a timely and professional manner

• Work in a fast-paced environment, adapting to changing priorities and guidelines
• Book appointments for customers with a high degree of data accuracy
• Maintain excellent written and verbal communication skills on a consistent basis
• Identify and escalate issues to supervisors as needed
• Inform clients by explaining procedures, answering questions, and providing information
• Maintain and improve quality results by adhering to standards and guidelines
• Collaborate with colleagues to achieve team goals and objectives
• Participate in ongoing training and development programs to enhance skills and knowledge

Essential Qualifications

* High school graduate or equivalent

• Minimum of one year experience in an inbound/outbound call center or retail environment
• Excellent oral and written communication skills
• Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
• Ability to type at least 25 words per minute (optional)
• Experience in providing exceptional customer service and maintaining established quality requirements
• Must be able to pass a background check
• Must be fluent (speaking/reading/writing) in both Spanish and English

Preferred Qualifications

* Experience in the home improvement industry

• Previous experience in a similar role at a contact center or call center
• Knowledge of CRM software and other customer service tools
• Certification in customer service or a related field

What We Offer

* Opportunity to continue working from home in our post-pandemic workplace

• Eligible for Medical, Dental, and Vision after 60 days of continuous employment
• $15,000 Life Insurance (Company Paid)
• 401K plan eligibility after 1 year of service with company match of up to 4%
• Paid Time Off - Earn 10 days per year after 90-day probationary period
• $200 Monthly Incentive Bonus Plan
• Weekly/monthly gift card drawings/contests for meeting goals
• Career learning and development programs
• Casual dress code

Work Environment and Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our office is a dynamic and fast-paced space that's designed to foster collaboration and innovation. We offer a range of benefits and perks to support our employees' physical and mental well-being, including flexible work arrangements, wellness programs, and employee recognition and reward programs.

How to Apply

If you're passionate about delivering exceptional customer service and want to join a dynamic and innovative company, we'd love to hear from you! Please submit your application and we'll contact you if you become selected for a phone interview. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Apply for this job