Customer Support Representative, B2B – Join arenaflex's Fastest Growing Cybersecurity Team

At arenaflex, we're revolutionizing cybersecurity for people and organizations worldwide. Our cutting-edge solutions, built on a foundation of zero-trust and zero-knowledge security, protect every user on every device. As a Customer Support Representative, you'll play a vital role in delivering best-in-class technical support to our customers, while gaining valuable skills and contributing to our mission to transform cybersecurity.

About arenaflex

arenaflex Security is a leader in the cybersecurity industry, trusted by millions of individuals and thousands of organizations globally. Our next-generation privileged access management solution deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs, and ensure compliance. With a strong focus on innovation and customer satisfaction, we're committed to creating a secure and connected world.

About the Job

As a Customer Support Representative at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll handle customer requests and feedback via phone and email through Salesforce, providing accurate, quick, and professional assistance. Our ideal candidate is a highly organized go-getter and problem-solver who seeks to enhance our customer experience.

Shift and Hours

* Shift: Monday-Friday

• Hours: 9am-5pm (with the option to work a hybrid schedule for candidates who live near our global headquarters in Chicago)

Responsibilities

* Answer incoming customer calls, tickets, and chats regarding product problems, service questions, and general client concerns

• Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
• Know when to escalate more in-depth issues to the Tier 2 team
• Provide excellent B2B customer service and top-notch support
• Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

Requirements

* 1+ years of experience in a technical support role

• Experience with Google Docs and MS-office tools
• Excellent communication and presentation skills, both written and verbal
• Ability to work independently and as part of a team in a fast-paced, high-growth environment
• Proven history of maintaining a high level of professionalism with customers

Preferred Qualifications

* Bachelor's degree

• Salesforce experience
• ServiceNow experience
• Technical proficiency with smartphones, tablets, and computers

Benefits

* Voluntary Short/Long Term Disability Insurance

• 401K (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)

Work Environment and Culture

At arenaflex, we value diversity and inclusivity, creating an environment where everyone feels welcome and empowered to contribute. Our remote work setup allows for flexibility and work-life balance, while our hybrid schedule option provides opportunities for in-person collaboration and connection. We're committed to creating a culture that's supportive, innovative, and fun.

Career Growth Opportunities and Learning Benefits

As a Customer Support Representative at arenaflex, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced team members
• Opportunities for career growth and advancement within the company
• A dynamic and supportive team environment that encourages collaboration and innovation

Compensation and Perks

arenaflex offers a competitive compensation package, including:

• A salary that reflects your experience and qualifications
• Opportunities for bonuses and incentives
• A comprehensive benefits package, including health, dental, and vision insurance
• A generous PTO plan and paid holidays

How to Apply

If you're passionate about delivering exceptional customer experiences and contributing to our mission to transform cybersecurity, we encourage you to apply. Please submit your resume and a cover letter outlining your experience, qualifications, and why you're the ideal candidate for this role.

Classification

Non-Exempt

Equal Opportunity Employer

arenaflex is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply Now! Apply for this job