WFH Telco Support (Teleperformance) – Mobile & Internet focus

About the Company

Teleperformance is a global leader in outsourced omnichannel customer experience management, connecting the biggest and most respected brands with their customers. We are a team of passionate individuals dedicated to delivering exceptional support and innovative solutions across various industries worldwide. Join our dynamic team and be part of a company that values growth, diversity, and customer satisfaction.

Job Description

Are you passionate about technology and helping people? Teleperformance is seeking dedicated WFH Telco Support Specialists with a focus on Mobile and Internet services to join our remote team. In this role, you will be the first point of contact for customers, providing top-notch support for their mobile devices and internet connectivity issues. This is a fantastic opportunity to leverage your communication skills and technical aptitude from the comfort of your home. We provide comprehensive training and a supportive environment to ensure your success.

Key Responsibilities

• Provide exceptional customer service and technical support for mobile devices and internet services via phone, chat, and email.
• Troubleshoot and resolve customer inquiries related to service activation, billing, technical faults, and general account management.
• Guide customers through step-by-step solutions and product features.
• Document all customer interactions accurately and efficiently in our systems.
• Escalate complex issues to senior support or specialized departments when necessary.
• Maintain a high level of product knowledge regarding mobile and internet technologies.
• Adhere to company policies and procedures, including security and data privacy standards.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong problem-solving and analytical abilities.
• Proficiency in navigating computer systems and multiple applications simultaneously.
• Ability to work independently in a remote environment with minimal supervision.
• High-speed internet connection and a dedicated, quiet workspace.
• Basic understanding of mobile operating systems (iOS, Android) and internet connectivity.

Preferred Qualifications

• Previous experience in a customer service or technical support role, preferably in the telecommunications industry.
• Familiarity with CRM software and call center technologies.
• A passion for technology and a willingness to learn new products and services.
• High school diploma or equivalent.

Perks & Benefits

• Competitive hourly wage with performance incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday pay.
• 401(k) retirement plan with company match.
• Employee assistance program.
• Extensive paid training and continuous professional development.
• Opportunities for career growth and advancement within a global company.

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