Hybrid CSR/VA

• *Hybrid Veterinary Assistant / Client Service Representative** South Golden Pet Hospital is looking for a dynamic individual inspired to contribute confidently to the successful launch of a best-in-class hospital. Come grow with us while working in a brand new, locally owned, modern facility with state-of-the art equipment, servicing pets in your local community. This is a full-time, non-exempt position offering either five eight hour shifts or four ten hour shifts. While the schedule is expected to be consistent, changes may be necessary to meet the needs of a growing hospital.

• *Role & Responsibilities
• *Client Service & Communication
• Provide exceptional customer service via phone, text, email, and in-person interactions
• Cultivate positive client experiences and manage appointment & surgical schedules
• Complete accurate client records, communications, and financial transactions
• Confidently communicate with veterinary professionals and escalate complex situations as needed
• *Technology & Administrative Tasks
• Operate multi-line phone systems and manage electronic communications
• Utilize cloud-based software (EzyVet) for scheduling, records, and transactions
• Troubleshoot basic office equipment issues (e.g., mobile workstations, phones, credit card terminals, printers, scanners)
• *Patient Care Support
• Safely and reliably restrain animals
• Obtain patient histories, TPRs, weights, and assist with medical records
• Perform standard appointment procedures (e.g., vaccinations, nail trims, ear cleanings)
• Assist with hospital admissions (verifying consent forms, medications, fasting status)
• Support therapeutic procedures, diagnostics (lab work, radiology), and anesthesia monitoring as appropriate (depending on experience and state requirements)
• Assist in surgical and dental procedures under supervision
• *Equipment & Facility Care
• Perform routine maintenance to keep equipment operational
• Clean, wrap, and sterilize surgical instruments (including managing autoclave cycles)
• Maintain a clean, organized, and OSHA-compliant environment
• *Compensation & Benefits:
• Competitive salary
• Paid time off
• Paid holidays
• Pet discounts
• 401(k)
• Medical benefits - Employer contributed premiums
• Dental / Vision benefits available
• Scrub allowance
• *Success in this Role:**

• 2+ years of veterinary experience

• 4+ years of customer service experience
• Experience with exotics preferred
• Associate or bachelor's degree preferred
• A strong passion for helping others
• High emotional intelligence and effective communication skills, especially in receiving and responding to feedback
• Proficiency with conflict resolution
• Ability to communicate confidently and compassionately with veterinary professionals across different roles
• Excellent time management and organizational skills, with the ability to multitask and prioritize tasks efficiently
• Strong personal accountability, reliability, attention to detail, and commitment to following through on responsibilities
• Desire to learn and gain skills in veterinary medicine as well as participating in mentorship.

Pay: $21.00 - $23.00 per hour

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance
• Work from home

Work Location: In person Apply tot his job Apply To this Job