Experienced Customer Support Representative – Remote Part-Time Opportunity with arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our remote team, you'll play a vital role in providing top-notch support to our clients, ensuring their needs are met, and their issues are resolved efficiently. If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting part-time opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced digital landscape. Our team of experts is dedicated to delivering exceptional results, fostering a culture of collaboration, and promoting a work-life balance that allows our employees to grow and succeed. As a remote employee, you'll enjoy the flexibility to work from anywhere, while still being part of a dynamic and supportive team.

Job Summary

We're seeking an experienced Customer Support Representative to join our remote team on a part-time basis. As a key member of our support team, you'll be responsible for providing exceptional customer service, resolving issues efficiently, and ensuring our clients' needs are met. This is a fantastic opportunity to join a leading organization, develop your skills, and grow your career in a dynamic and supportive environment.

Key Responsibilities

* Support Ticket Triage: Review and prioritize incoming support tickets, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.

• Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals.
• Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information.
• Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.
• Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC).
• Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information.

Essential Qualifications

* At least 1 year of client-facing customer support experience

• Proficiency in Microsoft Office, Excel, and other productivity tools
• Healthcare background/terminology experience
• Excellent communication and multitasking skills

Preferred Qualifications

* Bachelor's degree in a related field

• Experience with Zoho Desk (Help Desk) software

Skills and Competencies

* Strong customer service skills, with the ability to resolve issues efficiently and effectively

• Excellent communication and interpersonal skills, with the ability to work with clients, teams, and stakeholders
• Ability to multitask, prioritize tasks, and manage multiple projects simultaneously
• Strong problem-solving skills, with the ability to analyze issues and develop effective solutions
• Proficiency in Microsoft Office, Excel, and other productivity tools
• Experience with Zoho Desk (Help Desk) software

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and succeed in their careers. As a remote employee, you'll have access to a range of learning and development opportunities, including:

• On-the-job training and mentorship
• Access to online courses and training programs
• Opportunities for career advancement and professional growth
• A dynamic and supportive team environment that fosters collaboration and innovation

Work Environment and Company Culture

As a remote employee, you'll enjoy the flexibility to work from anywhere, while still being part of a dynamic and supportive team. Our company culture is built on the principles of collaboration, innovation, and customer focus, and we're committed to creating a work environment that's inclusive, diverse, and supportive of all employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Hourly rate: $20-24/hour
• Benefit packages, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching
• Paid sick leave and/or other paid time off as provided by applicable law

How to Apply

If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting part-time opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. Apply Now! Apply for this job