Lead Analytics Consultant - Customer Excellence Data and Analytics (CEDA) at arenaflex

Are you a data-driven professional with a passion for analytics and customer experience? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than arenaflex, a leading financial services company that's committed to delivering exceptional customer experiences. We're seeking a highly skilled Lead Analytics Consultant to join our Enterprise Customer Excellence (ECE) team, where you'll play a critical role in driving business decisions with data-driven insights.

About arenaflex

arenaflex is a Fortune 500 company that's dedicated to helping our customers achieve their financial goals. We're proud to be ranked #2 on the 2023 LinkedIn Top Companies list, and we're committed to creating a workplace culture that's inclusive, diverse, and supportive of our employees' career aspirations. Our Total Rewards program is one of the richest in the industry, offering competitive salaries, comprehensive benefits, and opportunities for growth and development.

About the Role

As a Lead Analytics Consultant on our Customer Excellence Data and Analytics (CEDA) team, you'll be responsible for developing and executing complex analytical processes to identify, measure, and improve customer experience and reduce risk. You'll work closely with senior leadership and process owners to inform and influence business strategy and direction, and you'll partner with peer groups and project teams to devise analytic solutions to complex problems.

Key Responsibilities

* Design and execute complex analytical processes leveraging current methodologies and tools to provide insight into customer experience and interpret customer feedback

• Utilize expertise in analytical techniques to promote a greater level of insight across the enterprise customer experience landscape
• Own/Support the execution of deep-dive analyses to find meaningful patterns, root cause and/or answer complex business questions to drive business decisions
• Present findings to senior leadership and process owners to inform and influence business strategy and direction
• Partner with peer groups and project teams to devise analytic solutions to complex problems, plan the work and execute on that plan while providing clear communication on progress
• Collect appropriate data for analysis by connecting to various data sources and platforms, combining structured and non-structured data
• Compile and organize datasets to enable analytics, report building and 'story telling' of customer experience
• Develop hypotheses regarding trends and drivers of customer feedback; execute analytical process to support/disprove and organize output into a concise and effective presentation narrative with appropriate detail and visualizations
• Demonstrate exceptional quality and attention to detail in building and documenting data and analytics processes and execution of rigorous validation process to ensure high levels of confidence in findings and extrapolations

Essential Qualifications

* 5+ years of Analytics and Reporting, Financial Modeling, Statistics, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Proficiency in SQL, SAS, and other tools to support data mining and analytics insights
• Experience developing in reporting/insights platforms such as Thought Spot and Tableau
• Ability to work with large databases and process flow through complex logic or merging algorithm
• Strong analytic and creative problem-solving skills
• Self-starter, ability to drive independently with little direction
• Eagerness to contribute collaboratively on projects and discussions
• Excellent verbal, written, and interpersonal communication skills - ability to communicate effectively to audiences with varying levels of management
• Ability to execute in a fast-paced, high-demand environment while balancing multiple priorities
• Proficient PowerPoint skills

Preferred Qualifications

* Experience working in a financial services industry

• Knowledge of risk management and regulatory compliance
• Familiarity with data visualization tools and techniques
• Experience with data mining and machine learning algorithms
• Certification in analytics or data science (e.g. Certified Analytics Professional (CAP), Certified Data Scientist (CDS))

Job Expectations

* This position is not eligible for Visa sponsorship

• Ability to work on-site per arenaflex's standard operating model in one of the listed locations
• Must be willing to relocate to one of the listed locations if not currently residing in the area

Posting Locations

* CHARLOTTE, NC

• SHOREVIEW, MN
• WEST DES MOINES, IA
• PHOENIX/CHANDLER, AZ
• SAN ANTONIO, TX

Pay Range

* $96,600.00 - $171,800.00

Benefits

* Health benefits

• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

We Value Diversity

At arenaflex, we believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Employees Support Our Focus

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable arenaflex policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates Applying to Job Openings

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at arenaflex.

Drug and Alcohol Policy

arenaflex maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements

a. Third-Party recordings are prohibited unless authorized by arenaflex. b. arenaflex requires you to directly represent your own experiences during the recruiting and hiring process. If you're a motivated and analytical professional who's passionate about customer experience, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job