Experienced Customer Service Accounting Representative - Entry Level Position at arenaflex

At arenaflex, we're not just a leading insurance company; we're a community of innovators, thinkers, and problem-solvers who are passionate about making a difference in the lives of our customers and employees. With a rich history spanning over 150 years, we've built a reputation for trust, expertise, and specialization in the insurance industry. Our commitment to fostering an inclusive culture and valuing diversity has created a workplace where all employees feel included, empowered, and enabled to perform at their best. As a Customer Service Accounting Representative at arenaflex, you'll be part of our dynamic Specialty Accounting team, working in a hybrid schedule out of our downtown Cincinnati office. This entry-level position offers a unique opportunity to learn and grow in a fast-paced environment, where your ideas will be heard and your contributions will be valued.

Key Responsibilities:

As a Customer Service Accounting Representative, you'll be responsible for a variety of routine and non-routine clerical/accounting functions, in accordance with procedures. Your primary function will be customer service, and you'll provide support in one or more areas, including:

Accounts Receivable:

+ Process and verify cash receipts, cash application, claims, and/or overdue invoices + Download/retrieve payment information from bank records + Update and/or keep records, including customer account information (balances, delinquencies, etc.), incomplete files, ACH information, etc. + Send follow-up inquiries on delinquent accounts

Accounts Payable:

+ Compile amounts owed, verify invoices, prepare vouchers, issue checks for payment, and record transactions + Maintain all payment records

Direct Bill:

+ Provide billing information, account reconciliation, and billing problem resolution to internal and external customers involving multiple lines of insurance + May require extensive inbound phone support + Develop and use working knowledge of multiple billing and/or policy applications and processing procedures to effectively service customer inquiries + Follow-up on delinquent accounts + Reconcile payments/receipts with account information + Gather data to compile reports and/or create ad hoc reports as needed

Essential Qualifications:

*

Education:

High School Diploma or equivalent

Experience:

Generally, 0 to 2 years of related experience

Business Unit:

Property & Casualty Finance

Preferred Qualifications:

* Previous experience in customer service, accounting, or a related field

• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Proficiency in Microsoft Office and/or other accounting software

Skills and Competencies:

* Strong attention to detail and organizational skills

• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines
• Proficiency in Microsoft Office and/or other accounting software

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping you grow and develop your career. As a Customer Service Accounting Representative, you'll have opportunities to:

• Develop your skills and knowledge in accounting, customer service, and problem-solving
• Work with a diverse team of professionals who are passionate about making a difference
• Participate in training and development programs to enhance your skills and career prospects
• Take on new challenges and responsibilities as you grow and develop in your role

Work Environment and Company Culture:

Our downtown Cincinnati office is a vibrant and dynamic work environment that offers:

• A hybrid schedule with a mix of remote and in-office work
• A collaborative and inclusive culture that values diversity and promotes employee well-being
• Opportunities to work with a diverse team of professionals who are passionate about making a difference
• Access to training and development programs to enhance your skills and career prospects
• A competitive compensation and benefits package, including medical, dental, and vision plans, PTO, paid holidays, commuter benefits, and more

Compensation, Perks, and Benefits:

As a Customer Service Accounting Representative at arenaflex, you'll receive a competitive compensation package, including:

• Compensation varies by role, position level, and location
• Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs
• A competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match

Conclusion:

If you're a motivated and detail-oriented individual who is passionate about customer service and accounting, we encourage you to apply for the Customer Service Accounting Representative position at arenaflex. As a member of our dynamic Specialty Accounting team, you'll have opportunities to learn and grow in a fast-paced environment, where your ideas will be heard and your contributions will be valued. Apply today and join our community of innovators, thinkers, and problem-solvers who are making a difference in the lives of our customers and employees. Apply Job! Apply for this job