Experienced Bilingual Spanish Customer Service Representative – Remote Opportunity at arenaflex
At arenaflex, we're a leading IT consulting firm that leverages cutting-edge technologies to drive success across diverse industries. Our team is passionate about delivering exceptional customer experiences, and we're seeking a skilled Bilingual Spanish Customer Service Representative to join our remote Contact Center for Foodservice success. As a key member of our team, you'll play a vital role in supporting our Selling Team, field partners, and Direct Customers, ensuring seamless interactions and resolving concerns for one of our esteemed Food Service Clients.
About arenaflex
arenaflex is a forward-thinking organization that prides itself on innovation, collaboration, and customer-centricity. We're committed to fostering a culture of inclusivity, respect, and growth, where our employees can thrive and reach their full potential. With a strong focus on employee well-being and development, we offer a dynamic work environment that encourages creativity, teamwork, and continuous learning.
Role Responsibilities
As a Bilingual Spanish Customer Service Representative, you'll be responsible for:
- Offering Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and Teams chat) such as general inquiries, feedback, incidents, and order management.
- Utilizing computerized systems for tracking, information gathering, and/or troubleshooting.
- Answering basic questions and resolving basic problems.
- Documenting issues, identifying, and taking appropriate actions to resolve inquiries, including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer-facing applications.
- Actively re-directing incoming callers to self-service options.
- Performing proactive outbound follow-up communications as necessary.
- Processing orders and other related voice and non-voice tasks as needed to meet client needs.
Role Requirements
To succeed in this role, you'll need:
- A High School Diploma or equivalent.
- Bilingual proficiency in Spanish and English.
- At least 2 years of Customer Service experience.
- Previous call center experience is preferred but not required.
- Previous experience in foodservice or foodservice distribution is preferred but not required.
- A self-starter with excellent customer service skills.
- Ability to select and apply standard policies and procedures.
- Ability to resolve routine problems and questions independently.
- Ability to pay close attention to detail and use time effectively.
- Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
- Ability to work in a fast-paced team environment.
Requirements for Working From Home
To ensure a seamless remote work experience, you'll need:
- A private and secure space to work uninterrupted by others in the home.
- A reliable internet connection with a CAT 7 Ethernet cord or higher. WiFi connections are not allowed.
- All necessary equipment for the job will be provided, but not the Ethernet cord.
Compensation and Benefits
As a valued member of our team, you'll enjoy:
- An hourly rate of $14.50 per hour.
- Eligibility for arenaflex's discretionary annual incentive program, based on performance and subject to the terms of arenaflex's applicable plans.
- Comprehensive benefits, including:
+ Medical/Dental/Vision/Life Insurance. + Paid holidays plus Paid Time Off. + 401(k) plan and contributions. + Long-term/Short-term Disability. + Paid Parental Leave. + Employee Stock Purchase Plan.
Disclaimer
The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. arenaflex reserves the right to modify this information at any time, subject to applicable law.
Eligibility and Application
arenaflex will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. Applications are accepted on an ongoing basis for Colorado only. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic organization that's shaping the future of IT consulting. Apply Now! Apply for this job