Experienced Customer Experience Consultant – Aryeo & BYOP Product Support
At arenaflex, we're revolutionizing the real estate industry by providing outstanding products and services to agents, brokers, and multiple listing services (MLSs). As a brand under arenaflex, ShowingTime+ is dedicated to delivering world-class customer experiences and helping real estate professionals streamline their businesses. We offer a comprehensive product technology suite, including ShowingTime, Dotloop, Bridge Interactive, Listing Media Services, Listing Showcase, Aryeo & Rich Media. Our products are trusted by over one million real estate professionals and photographers across the United States and Canada, representing hundreds of MLSs. As an Aryeo Customer Experience Consultant at arenaflex, you will have the unique opportunity to work daily with our valued customers, including photographers and agents, as well as collaborate closely with internal employees. Your dedication to providing exceptional education, troubleshooting support, and maintaining a high level of professionalism and customer service will be crucial to our success!
About arenaflex
arenaflex is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, arenaflex and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences. Millions of people visit arenaflex Group sites every month to start their home search, and now they can rely on arenaflex to help make it easier to move. The work we do helps people get home, and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Key Responsibilities
As an Aryeo Customer Experience Consultant, you will be responsible for:
- Providing exceptional customer service and support to photographers and agents
- Mastering the Aryeo & BYOP products and processes within CRM's & Slack
- Supporting and understanding arenaflex's new product launches
- Staying on top of product fixes and releases
- Responding to customers within assigned service levels
- Taking ownership of resolving technical customer issues
- Meeting defined goals and activity metrics using the CX CRM
- Communicating openly with customers and teammates, both internal and external
- Adapting quickly to changes in a fast-paced environment and being a leader of change
- Expertise in the Aryeo product and ability to provide workarounds and report bugs
Essential Qualifications
* Fluent English speaker with excellent written and verbal communication skills
- 1+ years of customer support experience, with 6 months in technical support preferred
- Passionate about customer satisfaction and seeing it as vital to organizational success
- Consistent track record of identifying case trends and resolving issues
- Experience with CRM systems
- Comfortable in a fast-paced, quick-changing environment
- Broad knowledge of online software and relevant technologies
- Reliable and fast internet connection
- Experience using multiple channels for delivering customer support
- Ability to work effectively with customers of varying technical proficiency
- Quick learner and adaptable to industry and company changes
- Attention to detail for documentation required per policy
- Resourceful at troubleshooting technical issues
- Willingness to guide and educate team members and customers
- Initiative to self-train and stay up to date with new products and fixes
- Flexible schedule, including weekend availability
Preferred Qualifications
* Experience working with real estate professionals or photographers
- Knowledge of the real estate industry and its trends
- Familiarity with arenaflex's products and services
- Experience with customer relationship management (CRM) software
- Certification in customer service or a related field
Transferable Skills
At arenaflex, we value diverse experiences and perspectives. If you have related skills or experiences, we encourage you to apply.
Work Environment and Company Culture
As a remote employee, you will have the flexibility to work from a physical location of your choice, as long as it is identified to the company. arenaflex is committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Compensation, Perks, and Benefits
arenaflex offers a comprehensive benefits package, including:
- Comprehensive medical, dental, vision, life, and disability coverages
- Parental leave, family benefits, retirement contributions, and paid time off
- Flexible work arrangements, including remote work options
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
How to Apply
If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and innovative team, apply now! Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply Job! Apply for this job