Experienced Insurance Customer Service Representative – Property & Casualty Personal Line Products at arenaflex

At arenaflex, we're committed to serving the military community and their families with exceptional customer service, sales, and retention activities for our Property & Casualty personal line products. As an Insurance Customer Service Representative, you'll play a vital role in delivering an outstanding member experience, navigating complex insurance products, and driving business growth within a supportive environment.

About arenaflex

arenaflex is a leading provider of insurance and financial services to the military community and their families. Our mission is to empower our members to achieve their goals and secure their futures. With a strong commitment to customer service, innovation, and community involvement, we're dedicated to making a positive impact on the lives of those who serve.

Responsibilities

As an Insurance Customer Service Representative at arenaflex, your key responsibilities will include:

• Facilitating the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members, ensuring timely and accurate resolution of their queries and concerns.
• Assisting members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes for insurance products and services.
• Identifying, evaluating, and understanding member needs to provide complete and accurate advice and solutions for insurance products and services, driving sales and retention growth.
• Providing detailed issue diagnosis while minimizing member transfers, escalations, and call backs, ensuring a seamless and efficient member experience.
• Efficiently operating in a contact center environment and navigating multiple systems and programs while maintaining engaging member interactions across multiple channels.
• Maintaining required Property & Casualty license and state registrations, ensuring compliance with regulatory requirements.
• Ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

To succeed in this role, you'll need:

• A High School Diploma or GED equivalent.
• The ability to provide exceptional customer service by communicating clearly and professionally by phone and email.
• The ability to prioritize and multi-task while navigating through multiple business applications.
• Knowledge and understanding of insurance regulatory and compliance requirements.
• The ability to acquire Property & Casualty licenses and state registrations within 90 days of hire.

Nice-to-haves

While not essential, the following experience and skills would be beneficial:

• 1 year of customer contact experience in a needs-based sales environment.
• 6 months experience frequently communicating with customers by phone, e-mail, and/or face to face.
• US military experience through military service or as a military spouse/domestic partner.

Benefits

As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance and parental benefits.
• Adoption assistance and paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs and career path planning and continuing education assistance.

Work Environment and Company Culture

arenaflex is committed to creating a supportive and inclusive work environment that fosters growth, innovation, and collaboration. Our team members enjoy a dynamic and fast-paced work environment, with opportunities to develop new skills and advance their careers. We're proud to offer a range of benefits and perks that support our team members' physical, emotional, and financial well-being.

Compensation and Perks

arenaflex offers a competitive salary and benefits package, as well as a range of perks and incentives to recognize and reward our team members' hard work and dedication. We're committed to providing a fair and equitable compensation structure that reflects the value and contributions of our team members.

How to Apply

If you're passionate about serving the military community and their families, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or licenses. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. If you require accommodations or have questions about our application process, please don't hesitate to contact us.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with potential candidates and answer any questions you may have. Apply Now! Apply for this job