Experienced Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're a family-owned and operated 24/7 Live Answering Service and Call Center that's passionate about delivering exceptional customer experiences. Our team is dedicated to exceeding our customers' expectations, and we're looking for like-minded individuals to join our winning team! If you're a customer service enthusiast with a passion for delivering outstanding support, we want to hear from you.

About arenaflex

arenaflex is a dynamic and growing organization that's committed to providing top-notch customer service. Our team is built on a foundation of quality, teamwork, service, adaptability, integrity, and ownership. We're a fun, flexible, and casual work environment that values our employees' growth and well-being. Our mission is to provide exceptional customer experiences that exceed our customers' expectations.

Job Summary

We're seeking an experienced Customer Service Representative to join our remote team. As a Customer Service Representative, you'll be the face of arenaflex, providing personalized support to our customers via phone, email, and chat. You'll be responsible for answering inbound calls, capturing information, and entering data into our customer service database. If you're a team player with a passion for delivering exceptional customer experiences, we want to hear from you.

Key Responsibilities

* Answer inbound calls and assist customers with specific requests and inquiries

• Capture information and enter data into our customer service database in a timely manner
• Operate our customer service database and read relevant call-handling instructions
• Relay messages and route calls to the appropriate resources
• Follow up on calls with clerical duties and liaise with other departments
• Provide personalized customer service at the highest level, dedicating your work time to delivering exceptional support

Requirements

* Education: High School Diploma or GED Equivalent

• Clearance: Ability to pass a criminal background check
• Competencies:

+ Reliable internet connection and attendance + Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette + Basic computer navigation skills + Quick and correct typing - ability to create grammatically correct responses without spelling errors + Positive attitude and a passion for learning + Goal-oriented and emphasizes accountability for delivering results + Ability to uphold our company values: - Quality - Teamwork - Service - Adaptability - Integrity - Ownership

• Skills/Knowledge:

+ Previous call center experience preferred + Previous customer service experience + Utilities customer service experience preferred + Medical office setting customer service experience preferred

Position Details

* Full-Time remote position

• REMOTE (ONLY for candidates who live 50 miles or more outside the Houston area. Accepting applications from the following states: Texas, Tennessee, and Nevada)
• Interview process: Interviews will be conducted in a group setting with other candidates, virtually (Google Meets) - Central Time
• Pay: $13.50 - $16.50/hr
• Training Details:

+ The training will be for 2 weeks and will also take place on the weekends + Remote training will be done ONLINE - Central Time + Week 1: Monday through Friday + Week 2: Monday through Thursday + Saturday or Sunday

• Work Schedule & Requirements:

+ Your work schedule availability will be discussed during your live group interview with the hiring manager + 40 hour week shifts will cover anywhere from 7AM to 10PM - Central Time + It will be 4 weekdays and 1 Saturday or 1 Sunday + Weekends are mandatory + Proof of adequate internet speed, a room free of background noise, ability to adhere to the Attendance Policy & maintaining KPI scores high is required

Benefits

* Medical, Dental & Vision Insurance

• 401(k) with company-matched funds
• Robust Paid Time-Off Package. This includes Mental Health Time-Off
• Fun, flexible, and casual work environment/culture
• Top-of-the-line training and development
• Rewards & Incentives
• Opportunity for growth; Promote-from-within philosophy!

Equal Employment Opportunity

arenaflex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. arenaflex complies with applicable state and local laws governing nondiscrimination in employment.

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional support, we want to hear from you! Apply now by clicking on the link below: Apply Job! Apply for this job