Experienced Patient Care Customer Service Representative – REMOTE Evening & Weekend Shifts

At arenaflex, we're dedicated to providing exceptional patient care and support to those in need. As a national leader in home medical equipment and services, we're committed to empowering patients to manage their health and treatment at home. We're seeking a compassionate and detail-oriented Patient Care Customer Service Representative to join our REMOTE team in Murray, KY.

About arenaflex

arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care.

Overview and Responsibilities

We're seeking a dedicated Patient Care Coordinator for our Sleep Central (After Hours Call Center) Murray, KY Operations. In this position, you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing the order in a timely manner. As a Patient Care Customer Service Representative, you will be the primary point of contact for patients, providing exceptional customer service and support.

Key Responsibilities:

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Essential Qualifications:

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Ability to effectively communicate in English, both oral and written
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Medical terminology
• Multi-tasking along with attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Preferred Qualifications:

* Experience in a call center or customer service environment

• Familiarity with medical terminology and home medical equipment
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and critical thinking skills

Work Environment and Company Culture:

As a REMOTE employee, you will have the flexibility to work from home and enjoy a comfortable and productive work environment. arenaflex is committed to providing a positive and supportive work culture, with opportunities for growth and development. Our team is dedicated to providing exceptional patient care and support, and we're looking for like-minded individuals to join our team.

Compensation and Benefits:

* Pay starting at $15 per hour

• Quarterly bonus opportunity
• 100% REMOTE work from home day one of employment
• Must live in the US and live within 60 miles of any arenaflex location
• After Hours Call Center of Sleep Center shifts
• Hours per 5 days a week
• Part-time 25-29 hours
• Full-time 36-40 hours
• Weekdays (4pm-10:30am)
• Part-time 5-6 hour scheduled shift between 4pm-10pm
• Full-time 6-8 hour scheduled shift between 4pm-10:30am
• Weekends (Friday 4pm-Monday 10:30am)
• Part-time 5-7 hour scheduled shift
• Full-time 8-10 hour scheduled shift
• 401k
• Medical, Dental, and Vision
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Bonus and Incentive Opportunities (Non-Exempt and Exempt)
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

How to Apply:

If you're a motivated and compassionate individual with a passion for patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and profile to our online application system. We appreciate your interest in arenaflex Healthcare Inc. and look forward to reviewing your application.

Equal Opportunity Employer:

arenaflex Healthcare Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. arenaflex Healthcare Inc. is a DRUG-FREE WORKPLACE. Apply Job! Apply for this job