Experienced Health & Benefits Customer Service Representative / Support Specialist (Remote) - Join arenaflex's Mission to Simplify Healthcare and Wealth
At arenaflex, we're passionate about empowering individuals and businesses to thrive today, tomorrow, and into retirement. Our mission is to simplify the complex healthcare and wealth journey, delivering better outcomes for all. As a Health & Benefits Customer Service Representative / Support Specialist, you'll play a vital role in helping our customers navigate the healthcare reimbursement system with ease and confidence.
About arenaflex
arenaflex is a people-centric organization that's obsessed with delivering exceptional client experiences. Our community of forward-thinking individuals is driven by a relentless pursuit of better outcomes, fueled by an unwavering commitment to integrity. We're a company that values innovation, collaboration, and growth, and we're looking for like-minded professionals to join our team.
Job Summary & Responsibilities
As a Health & Benefits Customer Service Representative / Support Specialist, you'll report to the Member Services Supervisor in the CBD Member Services department. This role is responsible for supporting our customers' journey through the healthcare reimbursement system, providing high-quality, customer-focused telephonic service, and educating constituents on arenaflex policies and programs.
Key Responsibilities:
* Provide exceptional customer service, using knowledge of procedures and systems to meet and/or exceed member satisfaction
- Consult with members to support easy navigation of online tools, from checking account balances to submitting claims
- Resolve issues without management intervention, removing barriers for the member
- Develop initial call skills after training and may be cross-trained to other skills on a later date
- Protect sensitive member information with discretion
- Engage with members at all levels, prioritizing effectively to meet member service goals and deadlines
- Perform other duties as assigned
Requirements:
* Quiet, distraction-free work environment without conflicting responsibilities during scheduled shifts
- High-speed internet connection (upload speed: >20 Mbps, download speed: >100 Mbps)
- Ability to hardwire Ethernet cable to internet modem/router
- Availability for training, which may include evenings and weekends
Training Class/Start Date:
* TBD (subject to change due to business needs)
- Mandatory attendance during the training period (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period)
- Training is approximately four to five weeks, with a product exam at the end of training (passing score: 85%)
Training Schedule/Shift:
* 9 a.m. to 5:30 p.m. ET and 10:30 a.m. ET to 7 p.m. ET (subject to change due to business needs)
- Pacific Time: 6 a.m. to 2:30 p.m. and 7:30 a.m. to 4 p.m.
- Mountain Time: 7 a.m. to 3:30 p.m. and 8:30 a.m. to 5 p.m.
- Central Time: 8 a.m. to 4:30 p.m. and 9:30 a.m. to 6 p.m.
Regular Schedule/Shift:
* 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs)
- Pacific Time: 8:30 a.m. to 5 p.m.
- Mountain Time: 9:30 a.m. to 6 p.m.
- Central Time: 10:30 a.m. to 7 p.m.
Some Saturdays:
* 10 a.m. ET to 3 p.m. ET (subject to change due to business needs)
- Pacific Time: 7 a.m. to 12 p.m.
- Mountain Time: 8 a.m. to 1 p.m.
- Central Time: 9 a.m. to 2 p.m.
Preferred Qualifications:
* 1-3 years of experience in Customer Service
- Prior call center experience preferred
- No degree required
- Computer knowledge and skills, comfortable learning new systems
- Ability to learn, memorize, and retain information
- Basic understanding of medical/reimbursement terminology preferred
- Can adapt to a fast-paced environment
- Ability to de-escalate and handle member issues without utilizing a supervisor
- Oral and written communication skills
- Problem-solving skills
- Attention to detail and accuracy
- Analytical skills
Other Requirements:
* Prolonged periods of sitting at a desk and working on a computer
- Occasionally lift items up to 25 pounds
- Ability to work overtime
Compensation & Benefits:
* $17.50/hour plus incentive
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Opportunities for career growth and professional development
How to Apply:
If you're a motivated and customer-focused individual who is passionate about simplifying the healthcare and wealth journey, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job