Experienced Full Stack Customer Service Representative – Commercial and Public Sector Support

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a leading provider of customer experience and digital experience solutions, we're seeking highly motivated and customer-focused individuals to join our team as Full Stack Customer Service Representatives. In this role, you'll have the opportunity to work with some of the most recognizable brands in the world, providing exceptional support to our commercial and public sector clients.

About arenaflex

arenaflex is a dynamic and innovative company that helps businesses take on their CX and DX challenges differently. We create industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a diverse lineup of tech-enabled business services operating companies, we're committed to driving modernization through digitalization and ensuring our clients do more for less.

Position Overview

As a Full Stack Customer Service Representative, you'll be responsible for handling inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. You'll work on behalf of some of the most recognized brands in the world, interacting with hundreds of customers each week to resolve support issues, sell new products and services, and ensure best-in-class customer experience.

Key Responsibilities

* Listen to and resolve customer issues in a professional and empathetic manner

• Utilize systems and technology to complete account management tasks and provide exceptional customer service
• Recognize sales opportunities and apply sales skills to upgrade customers
• Explain and position products and processes when interacting with customers
• Appropriately escalate customer dissatisfaction and provide solutions
• Ensure first call resolution through problem-solving and effective call handling

Candidate Qualifications

We're looking for highly motivated and customer-focused individuals who are passionate about delivering exceptional customer experiences. Ideal candidates will have:

• A high school diploma or equivalent
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• A wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service-oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications

* One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

• State or Federal work experience

Compensation and Benefits

At arenaflex, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Paid Time Off: Earn PTO and paid holidays to take the time you need
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's engaging, inclusive, and supportive. Our team-oriented culture fosters collaboration and encourages employees to grow and develop their skills. We believe in recognizing and rewarding our team members for their hard work and dedication, and we offer a variety of benefits and incentives to support and reward our employees.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment

All arenaflex locations:

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position:

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of arenaflex and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Equal Opportunity Employer

At arenaflex, we're committed to creating a work environment that's inclusive and supportive of all employees. We believe in recognizing and rewarding our team members for their hard work and dedication, and we offer a variety of benefits and incentives to support and reward our employees. We're an equal opportunity employer and welcome applications from diverse candidates.

How to Apply

If you're ready to join a company that recognizes your contributions and supports your growth, apply today! Visit our website to learn more about our company culture and benefits, and to submit your application. Apply Now! Apply for this job